Job Details

ID #44882439
State Illinois
City Riverwoods
Job type Permanent
Salary USD TBD TBD
Source Wolters Kluwer
Showed 2022-08-15
Date 2022-08-14
Deadline 2022-10-13
Category Et cetera
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Lead Enterprise Software Engineer

Illinois, Riverwoods, 60069 Riverwoods USA

Vacancy expired!

Wolters Kluwer requires Operations Analysts to have deep technical depth across several technical domains, such as CI/CD, Change and Release management, Private and Public clouds, Octopus Deploy, TFS (Azure DevOps), Virtualization, Database, Systems Management Tools, Automation, Networking etc.

Our Senior IT Operations Analyst's primary focus is to act as the lead engineer who operates between both the development and operational tasks of an automated CI/CD pipeline and simultaneously providing production support. The Lead should be able to develop detailed process patterns and the automation to execute these patterns, to enable the delivery of highly complex technical components or solutions in accordance with a pre-defined set of business requirements and outcomes as specified by our Solution or Domain Architects. The outputs of the process will include all relevant code and detailed Low-Level Design that address the needs of the business. The Senior IT Operations Analyst will also work closely with Architecture and Operations to ensure all solutions are seamless transitioned from build to run. The Senior IT Operations Analyst must also be a subject matter expert with scripting and process automation.

Our Senior IT Operations Analysts will leverage a standard set of enterprise wide artifacts such as Design Patterns, Standards, SOPs and Process documents. Follow guiding design principles ensuring they develop solutions or technical components to deliver GBS strategic intent, whilst meeting the solution requirements providing business value. It is also imperative that the Senior IT Operations Analyst is very proficient with Octopus Deploy and can mentor other team members. The Senior IT Operations Analyst must also be adept at ITIL processes and be able to champion, lead and manage the change control board and manage the release management process.

The Senior IT Operations Analyst is also an expert at troubleshooting and supporting the production environment, he or she must be available for on-call duties and must also be available during change and weekend hours to support the business needs.

Essential Duties and responsibilitiesStrategy and Architecture:
  • Provides thought leadership to the development and operations teams
  • Leads analytical activities and delivers analysis outputs, in accordance with customer needs and conforming to agreed standards.
  • Maintains in depth knowledge of the traditional data center and cloud platforms, provides detailed advice regarding their application and executes specialized tasks.
  • Is able to design and lead ITIL processes (specifically change and release management)
Delivery and Operation:
  • Operations Production support engineer
  • Subject matter expertise in CI/CD release and deployment processes
  • Subject matter expertise in Windows operating systems
  • Participates, manages and owns change management and deployments requests.
  • Manages incident lifecycle for application related problems.
  • Participates in audit requests
  • Senior IT Operations Analyst for the availability management process and its operation and performs defined availability management tasks.
  • Analyses service and component availability, reliability, maintainability and serviceability.
  • Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels.
  • Implements arrangements for disaster recovery and documents recovery procedures.
  • Conducts and/or directs other team members in testing of recovery procedures.
  • Engages with project management to confirm that products developed meet the service acceptance criteria and are to the required standard. Feeds into change management processes.
  • Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion and inappropriate use.
  • Develops, documents and implements changes based on requests for change. Applies change control procedures.
  • Uses the tools and techniques for specific areas of release and deployment activities. Administers the recording of activities, logging of results and documents technical activity undertaken.
  • Hypercare: May carry out early support activities such as providing support advice to initial users.
  • Reviews system software updates and identifies those that merit action. Tailors system software to maximize hardware functionality. Installs and tests new versions of system software. Investigates and coordinates the resolution of potential and actual service problems. Prepares and maintains operational documentation for system software. Advises on the correct and effective use of system software.
Development and implementation:
  • Champions the production support processes
  • Creates, manages and maintains the CI/CD (DevOps) pipelines
  • Defines test conditions for given requirements. Designs test cases and creates test scripts and supporting data, working to the specifications provided. Interprets, executes and records test cases in accordance with project test plans. Analyses and reports test activities and results. Identifies and reports issues and risks.
  • Senior IT Operations Analyst participates in the configuration of software and equipment and the systems testing of platform-specific versions of one or more software products. Documents faults, implements resolutions and retests to agreed standards.
  • Designs cloud and networking configurations, taking account of target environment, performance, and security and sustainability requirements. Translates logical designs into physical designs and delivers technical prototypes of proposed components for approval by customer and execution by technicians. Designs tests to measure performance of prototypes and production output against specification and inform iterative development.
  • Undertakes complex installations and de-installations of items of hardware and/or software. Takes action to ensure targets are met within established safety and quality procedures, including, where appropriate, handover to the client. Conducts tests of hardware and/or software using supplied test procedures and diagnostic tools. Corrects malfunctions, calling on other experienced colleagues and external resources if required. Documents details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Develops installation procedures and standards, and schedules installation work. Provides specialist guidance and advice to less experienced colleagues to ensure best use is made of available assets, and to maintain or improve the installation service.
Other Duties
  • Performs other duties as assigned by management
Job Qualifications & EXPERIENCEEducation:
  • Preferred: Bachelor's degree in Computer Science, Management Information Systems, or a related field
  • Technical Certificates to a specific technical domain, for example AWS, Azure, Networking & Storage.
Experience:
  • More than 10 years IT Experience
  • More than 8 years of Windows experience
  • More than 5 years of application development experience
  • More than 5 years of experience with scripting and automation
  • More than 5 years of experience building and maintaining systems
  • More than 3 years of experience with application development or complex scripting environments
  • More than 3 years of DevOps lead experience (Octopus Deploy / Azure Devops, TFS) and/or other devops tools
  • At least 3 years of experience leveraging version control systems to manage Infrastructure as code
  • Recent experience within the design and implementation of complex, highly available and highly scalable solutions
  • At least 2 years of experience implementing solutions that meet today's Information Security requirements
  • Enterprise wide architectural governance, architecture decisions, exceptions, standards etc.
  • Developing Foundational re-usable technology components
Soft Skills Required:
  • Excellent analytical and problem-solving abilities
  • Excellent communication and presentation skills
Seniority:
  • Individual Contributor

Vacancy expired!

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