Vacancy expired!
- Manages development and daily support for systems used at the client.
- Oversees multiple projects, which require several cross functional
- Position includes defining project requirements, development, testing, implementation and support for projects or systems of responsibility.
- Maintain a focus on operations, agent readiness and proactively understand and bring
- Manage project prioritization, design and usability reviews.
- Responsible for improving customer experiences through tracking, manages and optimizes all customer communication touch-points.
- Manages project development process from requirements to implementation with and without Business Technology Project Management assistance.
- Develops and maintains an effective understanding of systems needs and processes by
- managing strategies that drive channel health, improved agent processes and optimization.
- Manages project prioritization.
- Supports any problems through ticket support, and administers systems as necessary.
- Acts as a resource for colleagues with less experience, may direct the work of other staff
- members.
- Meets with stakeholders to identify and outline requirements that help identify strategies to improve the operation.
- Advocates on behalf of the field's stakeholders and customers ensuring the implementation of projects have a positive net gain impact overall.
- Establishes and manages business partner, Product Manager, Product Owner, and cross
Vacancy expired!