Job Details

ID #45930709
State Illinois
City Rockisland
Job type Permanent
Salary USD TBD TBD
Source Honu Services
Showed 2022-09-23
Date 2022-09-22
Deadline 2022-11-20
Category Et cetera
Create resume

Desktop Support Lead

Illinois, Rockisland, 61201 Rockisland USA

Vacancy expired!

Position/Job Title: Desktop Support Lead

Work Location: Rock Island Arsenal, Rock Island, IL

Job Summary: As a Desktop Support Lead the candidate will work within a cohesive team environment and is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Duties include: providing support to clients in resolving moderate to complex system or IT operation problems; performing computer operations functions, including planning, integration, and verification for IT systems. Recommend system configuration solutions and provide support, solutions, and suggestions to a development team; drafting system administrator manuals and maintenance service plans; working with the information security team to support NEC-RIA; provides remediation and troubleshooting for system-related change requests.

Essential Duties and Responsibilities (Not listed in order of importance; other duties may be assigned):

  • Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
  • Install and configure systems such as supports GIS infrastructure applications or Asset Management applications.
  • Develop and maintain installation and configuration procedures.
  • Contribute to and maintain system standards.
  • Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage resources and provide economies of scale.
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  • Perform regular security monitoring to identify any possible intrusions.
  • Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
  • Create, change, and delete user accounts per request.
  • Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
  • Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
  • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
  • Maintain operational, configuration, or other procedures.
  • Perform periodic performance reporting to support capacity planning.
  • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
  • Maintain data center environmental and monitoring equipment.
  • Other duties assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be a U.S. Citizen.

Education / Experience / Certifications:

  • Bachelor's Degree in Computer Science, Information Technology, or related discipline
  • 8+ years of experience performing systems administration functions
  • 6+ years of Windows System Administration; 3+ years of SCCM experience
  • Must possess and maintain an IT I level certification IAW AR 25-2 and an IAT II certification IAW DoD 8570.01-M and BBP 05-PR-M-0002

Knowledge:

  • Experience building and maintaining systems including: Architecting and implementing storage and data management solutions.
  • Experience developing custom ad hoc SQL queries for SCCM data analysis
  • Comfortable with most aspects of operating system administration; for example, configuration of mail systems, system installation and configuration, printer systems, fundamentals of security, installing third-party software.
  • Familiarity with Microsoft Active Directory/GPO integration with SCCM
  • Experience developing custom ad hoc SQL queries for SCCM data analysis Solid understanding of a UNIX-based operating system; understands paging and swapping, inter-process communication, devices and what device drivers do, filesystem concepts (inode, clustering, logical partitions).
  • A solid understanding of networking/distributed computing environment concepts; understands principles of routing, client/server programming, the design of consistent network-wide filesystem layouts.
  • Ability to write scripts in some administrative language (Tk, Perl, VBScript, a shell).
  • Ability to do minimal debugging and modification of C programs.
  • Familiarity with Security Technical Implementation Guides (STIG) and system security processes.
  • Understanding of the DoD Information Assurance Certification and Accreditation Process (DIACAP) a plus.
  • Experience working in CMMI Level 3 (or higher) environments is a plus.

Security Clearance: DoD active security clearance may be required at a high-level security. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Physical Requirements: Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have enough mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. May include lifting weigh up to thirty (30) pounds, as necessary.

  • Must have valid driver's license
  • Clean driving record
  • Occasional use of company vehicle while on work site

Company Summary: Headquartered in Hawaii, Galapagos Federal Systems, LLC is a SBA Certified NHO 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services. Leveraging over 30 years of providing IT services to the federal & commercial market with projects located around the world, our team possesses innovative expertise in the development of a wide range of technology solutions. Galapagos Federal Systems, LLC is an equal opportunity employer. Our service commitment is simple - "Quality IT Solutions On Time & On Budget." Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs. Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

Vacancy expired!

Subscribe Report job