Vacancy expired!
Must be a US citizen who can obtain DoD clearance.Daily and Technical Responsibilities:
Provide excellent Level 1 and Level 2 Service Desk support and exemplary customer service to on-site customers on a variety of issues involving Windows XP through Windows 7 and Microsoft Office 2003 and 2010 to include Visio, Project, Access, Microsoft Exchange, and SharePoint.
Provide hardware support to desktop computers laptops, printers, tablets, cell phones and associated peripherals such as scanners, and video teleconferencing equipment.
Interact with on-site personnel such as network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Provide recommendations for modifications to systems and applications to reduce user problems.
Ensure smooth daily operations of the help desk, and as often as possible, assume leadership role in resolving customer desktop, laptop, printer, and related software problems.
Troubleshoot any problems or issues that arise with Windows desktops/laptops from the network drop to the desktop/laptop prioritizing systems infected with viruses.
Respond to alert notification or escalation of an issue from members of the VACO ITSS team, determine the probable cause of the issue and take the appropriate intervention action(s) to restore the Windows and Macintosh desktop/laptop to operational status.
Provide operating system updates for Windows and Macintosh desktops/laptops.
Document status of tickets; opened, pending and closed.
Add virtual desktop client (CAG- Citrix Access Gateway) to existing office platform.
Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required.
Create and distribute "clean-up kits" (including instructions and other user documentation) for Windows and Macintosh remote laptops.
Load, configure, and update Virtual Private Network (VPN) and RESCUE software on desktop/laptop as required.
Disconnect and/or reconnect desktop and peripherals in support of office moves within the VACO Campus.
Image, configure and deploy and install new devices to VACO campus customers.
Provide required technical service and training to lower level Contractor personnel to resolve end user problems.
Work with OI&T Operations Manager to take daily direction and provide previous day status
Answer PC trouble calls and attempt to resolve over the phone
Load software
Provide LAN/WAN system tape backups
Provide services in the development of local Integrated Campus Support procedures
Provide services with the development and training for OI&T staff
Research new product availability as directed by the OI&T Project Manager
Act as liaison between OI&T and vendor to resolve related warranty problems
Travel as approved by OI&T Project Manager to provide services on special projects and provide
backup for other sites
Provide services in developing required project status reports to be submitted OI&T management
Participate in weekly project conference calls
Vacancy expired!