IT Technician

With over 130 store and warehouse locations and more than 7,500 associates across the U.S. and Canada, Crate and Barrel is a dynamic and growing multi-channel furniture and housewares retailer. So we can continue to help others love how they live in moments that matter, the iconic brand is looking for a driven and passionate professional to raise the bar and join our Technology department as an IT Technician, located in our Romeoville, IL warehouse. The IT Technician provides all levels of support for key technologies for the Distribution Center including: all desktops and laptops, hand held devices, and printers. The Support Technician is the single point of contact that provides hands-on floor support for all technology.

• Provide all levels of support for hardware and software at their location:
• Complete and close incidents and work orders in a timely manner
• Update incidents and service requests within agreed response times
• Keep coworkers informed of the status of their tickets
• Ensure follow-up is performed
• Meet all productivity and quality goals as measured by the department

• We do not sponsor applicants for work visas for this position

• NOTE: Training will take place at our Naperville warehouse until Romeoville warehouse opens in summer 2021.
• 3 - 5 years experience providing remote and in-person desktop/walk-up support in an enterprise or retail environment
• Bachelor s degree preferred or comparable work experience
• Experience providing support in a distribution center or warehouse environment is a plus
• Advanced working knowledge of end-user technology including: hardware, software, Windows, Apple, and mobile devices
• Lift up to 50 lbs, with or without assistance, on occasion and up to 20 lbs, unassisted on a regular basis.
• Ability to work autonomously with minimal supervision as the single point of contact onsite
• Strong attention to detail and interpersonal skills
• Communicate effectively and efficiently with all company associates and business units including executive leadership
• Position will train at our Naperville Distribution Center location, but will be based out or our New Romeoville Distribution Center
• Minimal travel
• Good written and verbal language skills (English)