Vacancy expired!
Optum is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm) As part of our OptumRx team, in this role you will play a significant part in supporting the IBMi infrastructure for RxClaims. This position will perform level 1 monitoring of all IBMi environments. The team is responsible for 24x7x365 monitoring all IBMi lpars, along with processing all backups. This position will monitor the IBMi RxClaim health, Sterling Integrator file delivery, Robot batch jobs on IBMi, Tidal jobs and all IBMi servers and storage. You'll enjoy the flexibility to telecommute as you take on some tough challenges. Primary Responsibilities:
- The monitor position has 24/7/365 coverage for the following applications: All IBMi lpars, Robot scheduler and console, Tidal scheduler, and Sterling Integrator.
- The monitor team answers messages where the correct response can be determined, and triages errors to the correct team, depending on the contents or 'location' of the message.
- Responsible for processes, training, continuous improvement, system automation.
- System health monitoring of: Claim adjudication jobs, ASP alerts, CPU alerts, Claims queue monitoring, Storage monitoring, Connect Direct subsystem,
- Contact different teams if requested by on-call
- For application upgrade events, place job queues on HOLD for MOD and Patch instances,
- Responsible for performing and monitoring all backups on the IBMi Platform.
- Robot Job Monitoring: Research and react to robot job messages, Monitor jobs that are running outside of normal parameters, Reset inbound automation, MAC file processing completion, Robot job queue health, Submit - Hold - Release robot jobs, Payment balancing, Collaborate with Client Programs team, Eligibility team, Accumulator team, Account Management, to understand robot job failures and messages, Knowledge of job types and their importance, Alert necessary personnel for Reference File issues, Complete audit process for failed Robot jobs, Inbound robot job monitoring.
- Sterling Integrator monitoring: Monitor Database usage, In Error Business Process Usage, Stagnant Message alerts, IRIS file delivery is run through Sterling Integrator, EDI 835 Payment files, Scriptmed, EskerFax, Sterling Integrator file delivery errors [first and second level research]
- Tidal job monitoring: Monitor all servers, Submit - Hold - Release jobs, Mark jobs as complete, Engage Tidal Admins when jobs fail, Alert business partners of failed jobs, Billing and Payment services jobs, Tidal completes a number of automatic monitoring processes.
- 2+ years of IBMi monitoring experience.
- Experience performing backups
- Experience using ticketing tools such as ServiceNow
- Strong communication and personal interaction skills.
- Ability to work in a flexible shift environment (24 x 7)
Vacancy expired!