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Job Details

ID #20071142
State Illinois
City Schaumburg
Job type Contract
Salary USD Competitive Competitive
Source Matlen Silver
Showed 2021-09-22
Date 2021-09-21
Deadline 2021-11-19
Category Et cetera
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Help Desk - LMS

Illinois, Schaumburg, 60159 Schaumburg USA

Vacancy expired!

Help Desk - LMS Schaumburg, Illinois 3 month contract (until end of year)

Top Skills:
  • Help desk and ticketing experience
  • Customer service experience is required
  • Need good Excel skills - data entry
  • Advanced technical experience working with systems - troubleshooting experience
  • Google suites is huge plus

Job Description: The Learning Support Administrator is responsible for performing a variety of tasks in support of Training Services training mission. Typical Learning Management System (LMS) administrative tasks include working directly with Customers and providing best in class customer interaction and support. Other areas of responsibility include but are not limited to support required to load and configure content, configuring roles and audiences, establish or maintain customer accounts. There are tasks that occur sporadically which require concentrated effort for some amount of time to modify or align content in the Learning Management System in support of data cleanup or data migration activities.

Learning Support Administrator will: Perform all tasks normally associated with the Learning Support Administrator role including but not limited to: - Respond to Customer inquiries - Add and modify Users in the LMS as requested by Learning Operations. - Perform account cleanup activity when requested - Troubleshoot user access issues and provide follow-up solutions to Customers or other team members - Receive and process new subscription setup and updates in various systems - Manage cases/tickets in Salesforce Cloud according to case/transaction type and associated service level and severity and based on Learning Operations request, re-prioritize cases as needed in order to address escalations or perform required updates, cleanup, critical tasks, etc. - Triage and escalate cases to appropriate queues. - Interact with multiple levels of internal support teams and enable them to assist customers - Perform administrative data entry. - Identify and troubleshoot discrepancies and issues. - Escalate issues to Manager for resolution. - Assign case load to others and follow up on assignments for time to resolution, accuracy and root causes.

Vacancy expired!

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