Vacancy expired!
Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)
The Clinical Engagement Services Center team provides a variety of clinical services, such as: Adherence, Diabetes, Fraud Waste & Abuse, Medication Therapy Management, and Retrospective Drug Utilization.The team comprises of clinical pharmacists, certified pharmacy technicians and customer service representatives that complete various functions to successfully meet the operational requirements of each clinical service. The Pharmacy Care Coordinator will report into the Operations Team Manager. This role involves working heavily in a matrix team environment to complete daily operational tasks that provide support for the overall maintenance of the Clinical Engagement Services Center.Position available in Schaumburg, IL; Phoenix, AZ; Franklin, TN and Columbia, MD.Responsibilities:- Schedule pharmacist consultation appointments with members that participate in any of the clinical programs operationally supported by the Clinical Engagement Services Center
- Document provider feedback in clinical database
- Manage various incoming fax queues to ensure all provider feedback is appropriately captured
- Report PHI related incidents in a timely manner and in accordance with HIPAA requirements
- Document and store all returned mail based on standard operating procedures
- Provide outstanding customer service to all inbound / outbound calls
- Perform miscellaneous auxiliary functions essential to the efficient operation of the department
- Collaborate in various department meetings and forums to enhance processes and share tips to increase workflow efficiency
- Participate in User Acceptance Testing for projects that impact the Clinical Engagement Services Center
- Other duties as assigned by Operations Team Manager
- High School Diploma / GED (or higher)
- Proficiency with Microsoft Word, Outlook, and Excel
- The work hours required will require flexibility to work rotating shifts between the hours of 8:00am and 8:00pm CST, Monday through Friday.
- You will be asked to perform this role in an office setting or other company location.
- Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.
- Prior call center experience taking inbound and/or making outbound calls
- 1+ years of pharmacy related experience (includes retail pharmacy experience)
- Current pharmacy technician license in state of residence
- Active National Pharmacy Technician Certification
- Fluent in Spanish, Mandarin, Cantonese, Korean, Russian, Vietnames or Polish
- Previous Pharmacy Benefit Management (PBM) experience
- Strong written and verbal communication skills
- Highly motivated and self-directed
- Ability to interact cross functionally within the organization
- Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
Vacancy expired!