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RESPONSIBILITIES:Kforce has a client that is seeking an End User Support (EUS) Systems Engineer in Schiller, IL.
Summary:Reporting into the Director, End User Support, the EUS Systems Engineer recommends designs, develops, supports, and maintains the End User Support hardware and applications used to support and provide services to company associates. The EUS systems Engineer supports multiple departments in all facets of Company IT operations.The EUS systems Engineer provides efficient, secure, and cost-effective support of teams including company users, Infrastructure, Network, Telecommunications and Product management teams.Roles and Responsibilities:Global Support and ticketing systems Evaluate the common needs and issues found in the current support systems Review and evaluate the use of Global support systems to identify and plan for changes Oversee the implementation of a global support tool Provide Tier 2/3 team members support toolsDevice specifications and performance evaluations: Develop and maintain a model for EUS and Rental device performance classification Quarterly Rate and classify Company PC fleet based on performance classifications identified above Develop and maintain a role-based model assigning appropriate PC performance classification Test and design specifications for hardware and software proposed for deployment Engage and resolve issues which cannot be resolved at lower levels Research solutions to recurring and complicated issues that require vendor involvement or may require changes to systems or procedures that are currently in use Develop familiarity with the capabilities of Low-code apps such as Microsoft Power-apps that are owned by this company Engage with managers to identify problems that could be resolved with deployment of single task solutionsREQUIREMENTS: BA/BS degree or equivalent work experience in Computer Systems, Application Development, Project management, or related field or equivalent work experience 5+ years of successful operations experience, Network, or security, including supporting multiple teams at once 4+ years of project management or related experience leading technology initiatives to successful completion Experience in leading business analysis, requirements gathering, and support experience in an Information Technology department supporting internal and external project assignments Experience in various cloud, mobile and technologies, capable of providing, evaluating, and defending recommendations Proven ability to develop, document and maintain operational policies and procedures, including the design and documentation and detailed process flows Ability to adjust to changing priorities and participation in multiple projects Excellent verbal and written communication skills Demonstrated ability to work in a team-oriented environmentCompetencies: Responsiveness Strong Technical background Professionalism Manages Complexity Collaborates Communicates Effectively Organizational Savvy Drives Quality ResultsThe pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.This job is not eligible for bonuses, incentives or commissions.Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Vacancy expired!