ERP Systems Support Analyst

Role: ERP Systems Support AnalystLocation: Springfield, IL, USAType: Full TimeResponsibilities:

• Respond promptly to business partner/client needs.
• Solicit feedback to improve service.
• Meet commitments and provide follow-up in a timely manner.
• Adhere to the SC Way customer service philosophy.
• Partner with our clients to identify solutions to business problems through creative ideation, systems review & procedure/process analysis.
• Document business requirements & design for systems changes and implementations.
• Configure/modify and implement new/existing modules, integrations and reports as needed.
• Outline and document operational procedures and standards for client support.
• Coordinate and/or build and test systems integrations.
• Project Manage operational projects and changes.
• Provide support and collaboration for EPMO led projects.
• Perform technical/functional troubleshooting and data analysis to determine root causes of systems problems.
• Define and implement problem resolution.
• Identify and correct or advise on operational and technical issues.
• Troubleshoot connectivity issues with/between applications, devices and/or network(s).
• Manage requests and incidents to completion within Service Level Objectives.
• Support period end, open enrollment, and other critical event activities.
• Contribute to corporate knowledge base by documenting best practices, procedures and business process flows.
• Document solutions, procedures and standards for clients.
• Maintain working knowledge of The Clinic's software solutions, solution methodologies and core technologies.
• Proactively identify and make recommendations on opportunities for automation of tasks, technology and workflow improvement.

• Continually build professional and systems knowledge and skills, attending education programs on and off-site as required.
• Stay up-to-date on new technology and functionality available in the market to improve efficiency or business processes.
• Develop and maintain proficiency in the Clinic's software solutions, solution methodologies, core technologies and clinical services.
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
• Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
• Perform other job duties as assigned.

• Bachelor's degree in a technical or business field or its equivalent in work experience.
• 2+ years hands on technical and/or functional experience with Oracle Cloud HCM, ERP &/or EPM modules or similar management systems (i.e., Workday, SAP, Oracle EBS, PeopleSoft Financials or HRMS).
• Basic understanding of how servers function with the applications supported at the Clinic.
• Strong understanding of SDLC (Agile and/or Waterfall) methodologies.
• Working knowledge of systems integration types (EDI, HTTPS, SFTP, etc.,)
• Basic understanding of TSQL, database administration and basic programming concepts.

• Takes initiative, has a competitive drive and the ability to stay focused on results despite ambiguity and/or changing conditions.
• Experience using Jira or similar Request Management system
• Ability to handle difficult or sensitive situations with diplomacy and tact while maintaining confidentiality.
• Proven knowledge in working with a wide variety of business applications and supporting technologies.
• Ability to work with multiple stakeholders in a problem-solving environment.
• Working knowledge of information systems, concepts and terminology.
• Ability to research and report trends and patterns of problems.
• Proven ability to communicate effectively with peers and superiors, to speak in front of groups and to communicate in writing of policies, procedures, memoranda and training materials.
• Must be able to communicate technical/functional solutions to customers and senior management.
• Can operate with a mindset of continuous performance improvement to streamline and automate processes.
• Ability to work independently and in a team environment.
• Strong customer service orientation.
• Good analytical and problem-solving abilities.
• Ability to present ideas in business-friendly and user-friendly language

• Normal office environment, sitting 90% of the time.
• Team oriented environment utilizing collaboration with peers.
• Ability to lift, move or carry equipment or supplies of varying sizes and shapes, weighing up to 45 lbs.