Job Details

ID #19752212
State Illinois
City Springfield
Job type Permanent
Salary USD TBD TBD
Source NIC Inc
Showed 2021-09-17
Date 2021-09-16
Deadline 2021-11-14
Category Software/QA/DBA/etc
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Implementation Consultant

Illinois, Springfield, 62701 Springfield USA

Vacancy expired!

NIC’s Professional Services team is seeking an enthusiastic and motivated individual who thrives in a fast-paced environment to join our team as an

Implementation Consultant.

Acquired by Tyler Technologies (NYSE: TYL) on April 21, 2021, NIC is a leader in digital government solutions and payments, partnering with government to deliver user-friendly digital services that make it easier and more efficient to interact with government. NIC and Tyler are united in their mission to empower public sector entities to operate more efficiently and connect more transparently with their constituents and with each other.

The NIC Professional Services Team supports the NIC SaaS based products spanning Outdoor Recreation, Healthcare, and Licensing.

The Implementation Consultant provides on-site and remote services to clients during the implementation process. Services include assistance with setup of applications, initial conversion data verification, training on the applications, and go-live assistance. In addition, Implementation Consultants teach live and web-based classes, and may be assigned to conduct business process reviews or gap analyses for clients.

Location

Top preference Springfield, IL or Olathe, KS

Travel

40-50% (Ability to travel by air, and valid driver license to rent vehicles)

Responsibilities

  • Provide professional services such as consultation, software readiness, and education to clients on NIC’s software products.
  • Design and conduct knowledge transfer sessions on site or through webinars.
  • Educate users on software functionality as well as on data entry, system administration, user security, and user permissions.
  • Perform consultation/analysis of client business model to identify and document client requirements regarding NIC’s products and functionality.
  • May recommend options for new approaches in client work processes as appropriate to ensure efficient software solution for the client’s needs.
  • May identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration and other relevant changes.
  • May consult with users to identify the proper data mapping process for the product conversion. Provide instruction to clients on proofing and analyzing data conversions from existing software to NIC’s applications.
  • Play an active role in troubleshooting client issues, or work with the Support or Development departments to resolve.
  • Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, time sheets and weekly expense reports, and updating systems-related client activity.
  • May assist QA staff with product testing or modification testing as required.
  • Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
  • Create both client-facing and internal documentation such as "quick tips" and "how tos".
  • Act as liaison between the client and company’s technical staff including conveying technical information so that non-technical individuals can understand.
  • Extensive travels to client sites.
  • Perform other duties as assigned

Qualifications

Product specific knowledge preferred:

  • 2 years of business analysis and/or quality assurance or related experience in implementation/consulting services
  • Excellent planning and organizational skills, and ability to follow through until a process is complete.
  • Exceptional independent judgment and customer service skills.
  • Excellent verbal and written communication skills.
  • Strong work ethic and commitment to excellence.
  • Strong decision-making, analytical and problem-solving skills particularly in converted software data verification.

Benefits

  • Competitive medical, dental and vision benefits
  • Matching 401(k) contributions
  • Company wellness program
  • Paid State holidays and vacation

Vacancy expired!

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