Vacancy expired!
When you join New York Life, you're joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.
The Business Analyst - Technical Writer role requires skills in communications, technical writing, understanding of business requirements, and the willingness to learn the annuity business. The ideal candidate will have a Communications degree or equivalent work experience in documenting large business processing systems. Key Responsibilities- Interact with the Development, Business Analyst, and Quality Assurance teams to understand the business processes, functions, and capabilities being requested of the Annuity administration system.
- Translate business and technical requirement documentation into easily understood descriptions of system functionality for use by the business service teams and management.
- Verify that the delivered system changes match the business requirements.
- Identify, document, and communicate any system issues encountered.
- Create and maintain the online help for the in-house Annuity administration system. This encompasses general descriptions, procedures, screen level and field level help, including the creation and management of corresponding html help files.
- Write clear, concise, and unambiguous descriptions.
- Bachelor's degree in Communications, or 2+ years of comparable work experience.
- Previous insurance industry and/or annuities experience is a plus.
- Strong written and oral communication skills and the ability to work across multiple teams and levels within the organization.
- Ability to understand complex concepts and distill into easily understood descriptions.
- Strong organization skills to coordinate documentation from multiple sources.
- Proficient in Microsoft Word, PowerPoint, and Excel.
- Familiarity with Adobe RoboHelp, or other software tools, for maintaining help files.
- Familiarity with file management systems for maintaining source, output, and supporting files.
Vacancy expired!