Vacancy expired!
TITLE: Senior Desktop Support Analyst
Location: Vernon Hills, ILCurrently seeking a Senior Desktop Support Analyst who is looking to take control of their career and GROW! We are a close team who checks their egos at the door and everyone chips in to support the entire staff. We are looking for someone who wants to roll up their sleeves, have the ability to get their hands on a variety of technologies and someone who isn't afraid to work on any big, or small, job that comes their way. There is a new leader in the organization and this is a fantastic time to join the firm.Key Responsibilities:- Provide escalated support to Tier 1 and 2 issues - at times handling level 1 and 2 support requests
- Proactive maintenance, monitoring, documentation, and testing of client network environments through a combination of scheduled onsite work utilizing necessary independent judgment and discretion
- Perform desktop and network diagnostics, maintenance and repairs, including updates to applications and the O/S
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
- Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary - coordinate and communicate with impacted constituencies.
- Develop and maintain installation and configuration procedures and system standards
- Develop subject matter expertise to diagnose and remedy application and end user issues as needed or upon request; expected to contribute to peer training activities
- Provide escalation support to diagnose and troubleshoot issues escalated by clients or other members of our team
- Professionally document all work performed and submit accurate, detailed timesheet on a weekly basis
- Participate in the on-call rotation which may include after-hours onsite support
- 3+ years of experience in IT Support
- Associate's Degree or equivalent experience preferred, Bachelor's would be ideal
- Strong experience with Office 365
- Experience with Google Applications
- Understanding of and practical deployment experience of protocols and networking services
- Knowledge of deploying and supporting Microsoft Office applications
- Understanding of and practical administration experience in Microsoft Exchange
- Understanding of and practical installation and administration experience of Backup and disaster recovery processes, software and hardware
- Basic understanding of and practical administration experience in Virtualized environments
- Must thrive in a self-directed environment, capable to prioritize tasks on your own and be a strong troubleshooter and problem solver
- Industry certifications
- Ability to learn new systems quickly
- Customer Service Skills
Vacancy expired!