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For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.Headquartered in Barcelona, Spain, Grifols has over 20.000 employees in 30 countries. Grifols’ three main divisions - Bioscience, Diagnostic and Hospital - develop, manufacture and market innovative products and services available in more than 100 countries.A leader in transfusion medicine, the Diagnostic Division is a global business focused on providing innovative solutions to help ensure the safety of the blood and plasma supply, detect human diseases and monitor therapies. The division advances patient care with diagnostic solutions to improve disease detection and management, and simplify laboratory operations.The Regional Blood Bank (BB) Technical Manager is the North America (NA) Immunohematology (IH) Sales Team’s Blood Bank expert representing the technical features and benefits of the Grifols IH and BGG (Blood Group Genotyping) products and services. In partnership with the Area Sales Director leads technical discussions and ensures go live processes achieve customer satisfaction.Major Accountabilities:
Provides consultation with: Instrument method validation, customer’s SOPs, customer go-live phases and deadlines, presentations to MDs, staff training, QA review, and data assimilation.
Consults with new customers to ensure correct assay reporting results are achieved
Partners as the technical manager with the sales reps in leading :
Technical sales presentations
Product demonstrations at customer sites, conferences and tradeshows
Technical discussions for both automation and reagent performance and integration.
Laboratory workflows that align with the Grifols product strategy.
Collaborates as the technical manager providing the North America Marketing Team with the:
Customer input for the development of products and services
Guidance in developing customer programs
Leadership with the rollout of new products, services and programs
Collaborates with Medical Affairs by:
Reviewing research findings and papers with customers
Coordinating and supporting Grifols sponsored studies
Builds relationships with key opinion leaders (KOL) and medical directors
Develops speaker networks and reference sites
Identifies and compiles key studies to drive the business strategies
Partners with sales to manage successful customer evaluations
Advocates for Grifols products and services within the region
Account management
Is the customer SPOC with technical issues that have exhausted normal support protocols through Technical Support and Field Service issues.
Steps as the technical lead during critical impact implementations such as software upgrades that enhance product quality and/or mitigate high risk compliance risk in alignment with FDA regulations.
Provides technical training and expertise with customer installations.
Is the technical resource with hospitals, blood donor centers, large and corporate IDN account management
Additional Responsibilities:
Develops and maintains technical proficiency.
Provides trending feedback and leadership with in-house teams to ensure best practice transformational changes are implemented.
Interacts with all levels of Grifols staff fostering teamwork and proactive communication.
Assists with special projects, and duties as required.
Education:Must have a B.S. in life sciences, Medical Technologist, CLMA, SBB (Preferred)Experience:
Minimum of 10 years’ experience in laboratory or blood banking/ transfusion diagnostics or in a similar position
Demonstrates proficiency with Immunohematology and blood banking management and molecular blood group genotyping
Excellent oral and written communication skills
Demonstrates a high level of organizational, communication, and leadership skills to effectively interface with all levels of the customer’s organization, Grifols and key partners.
Resourceful and collaborative as a team member with minimal supervision
Key Performance Indicators:
Successfully supports newly installed instrument customers facilitating the validation process to go live
Develop strong relationships with key customers and KOL’s as references for Grifols
Ability to understand and successfully articulate clearly the Grifols IH and BGG product and services value proposition to customers and technical buyers
Successfully communicates at all levels internally and externally in support of commercial messaging
EEO Minorities/Females/Disability/VeteransGrifols is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, religion, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status or any other classification protected by applicable State/Federal laws.CLK789Learn more about Grifols Req ID: 89219Type: Regular Full-TimeJob Category: Sales/Sales Operations
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