Job Details

ID #3433109
State Illinois
City Waukegan
Full-time
Salary USD TBD TBD
Source Omnicell, Inc.
Showed 2020-02-20
Date 2020-02-21
Deadline 2020-04-21
Category Et cetera
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Technical Writer I, Knowledge Management

Illinois, Waukegan 00000 Waukegan USA

Vacancy expired!

Technical Writer I, Knowledge ManagementLocation Waukegan, ILJob Category Customer SupportEmployment Duration Full-Time RegularApply NowAre you interested in working for an organization dedicated to innovation, customer intimacy, and improving healthcare for everyone? Do you enjoy working in an environment filled with respect and integrity? Are you driven by a will to win? You’re in the right place!Since 1992, Omnicell has been inspired to create safer and more efficient ways to manage medications across all care settings. As a leading provider of solutions across the continuum of care, we offer a path to fully automated medication management infrastructure, powered by a cloud data platform that supports improved patient care, fewer errors, enhanced safety, and new opportunities for growth.Our vision for the Autonomous Pharmacy integrates a comprehensive set of solutions powered by the Omnicell Cloud Data Platform across three key areas: Automation – solutions designed to digitize and streamline workflows; Intelligence – actionable insights to better understand medication usage and improve pharmacy supply chain management; and Work – expert services that serve as an extension of pharmacy operations to support improved efficiency, regulatory compliance, and patient outcomes.Over 5,500 facilities worldwide use Omnicell automation and analytics solutions to increase operational efficiency, reduce medication errors, deliver actionable intelligence, and improve patient safety. And more than 40,000 institutional and retail pharmacies across North America and the United Kingdom leverage Omnicell’s innovative medication adherence solutions to improve patient engagement and adherence to prescriptions, helping to reduce costly hospital readmissions.Come join our team and be inspired by care!Technical Writer I, Knowledge ManagementThe Technical Writer I, Knowledge Management (KM) will join a team that develops, publishes, and maintains content for our Technical Assistance Center (TAC) team. This individual will participate throughout the content-publishing workflow and the ongoing quality control of the department’s content. The successful candidate must have strong content development skills with the ability to explain complex concepts to diverse audiences.Responsibilities:

Support day-to day tasks to include the review, editing and approval of knowledge content for internal and external audiences.

Serve as an advocate for content standards, style guidelines and best practices.

Develop and edit internal policy and procedure documentation for TAC team.

Gather information from multiple resources to establish and understand the enhancements for each new release of all products; partnering with product teams to ensure documentation remains current across release cycles.

Collaborate with TAC Training as well as other Learning and Development team members to create and/or capture necessary graphics, including product screen captures, photos, process-flow charts, and engineering diagrams to insert into user documentation.

Collaborate with Engineers and the TAC management team to understand their evolving needs and ensure they have the necessary knowledge content required to resolve customer issues.

Monitor new technical publication, online help authoring tools, and industry best practices and proactively bring product or process improvement recommendations to management.

Take initiative and work independently to develop and execute complex projects and tasks which achieve company-wide and departmental goals, such as improving information access, increasing process efficiency, and reducing costs.

Adhere to FDA change notification procedures, according to individual product requirements.

Required Knowledge and Skills:

Demonstrated writing skills producing articles for customer support teams

Strong interpersonal and communication skills

Basic Qualifications:

Associate’s Degree

One year of experience writing technical documentation and procedural materials

Preferred Knowledge and Skills:

Bachelor’s Degree

Knowledge Management certification is a plus

Strong knowledge of computer software: PC Windows, Microsoft Office Professional, and Desktop Publishing tools

Strong knowledge of technology, robotics and electro-mechanical systems

Substantial knowledge and experience with HTML and content management tools

Working knowledge of support center systems and tools

Experience working with healthcare products a plus

Work Conditions:

Office Environment

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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