Vacancy expired!
- Serve as the initial point of contact for all computer and system related customer solutions
- Take ownership of support requests seeing them through to resolution to give excellent service that is key to our customer experience creating more promoters of the service provided
- Provide technical support solving problems for customers on multiple Products
- Complete detailed reports listing technical assistance requests creating documentation to assist internal staff and customers to better understand troubleshooting of products and features
- Research, diagnose and troubleshoot customer technical support system issues to resolve in a timely manner
- Prioritize and manage several open issues at one time, while quickly determining if issues are more complex and need to be escalated
- Educate customers as necessary to proactively enable them to resolve issues
- Utilize the organization's tools and knowledge base and collaborate with team members to determine proper troubleshooting course of action
- Proactively identify trends at
- Associate's Degree
- 2 years of experience working with computer hardware/software troubleshooting
- 2+ years of work experience in a technical support role with direct customer contact
- Bachelor's Degree in Computer Science, Information Technology and or Electro-Mechanical concentration preferred
- Previous work experience as a Technical Support Engineer or similar role
- Certification in Microsoft, Linux, Cisco or similar technologies
- Strong knowledge of SQL & Oracle
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Familiarity with remote desktop applications and help desk software (e.g. Zendesk)
- Experience in troubleshooting and repairing electro-mechanical systems.
Vacancy expired!