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Job Details

ID #45925577
State Illinois
City Waukegan
Job type Contract
Salary USD Depends on Experience Depends on Experience
Source Bayforce
Showed 2022-09-23
Date 2022-09-22
Deadline 2022-11-20
Category Technical support
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Technical Support Engineer

Illinois, Waukegan, 60079 Waukegan USA

Vacancy expired!

Role Title: Technical Support Engineer

Employment Type: Contract

Duration: 12 months

Preferred Location: Client prefers candidates in Waukegan, IL

Role Description: This position is responsible for troubleshooting issues in many areas such as, mechanical, hardware and pneumatic failures, software issues, network analysis and user related questions.

The role will provide technical support for products installed throughout the customer base. The role will support calls via phone, e-mail, direct consultation and assures prompt, courteous and professional service to our customers by effective communication, timely follow-up and technical expertise. The successful candidate will also need a clear understanding of when to escalate more complex and urgent issues.

Responsibilities:
  • Serve as the initial point of contact for all computer and system related customer solutions
  • Take ownership of support requests seeing them through to resolution to give excellent service that is key to our customer experience creating more promoters of the service provided
  • Provide technical support solving problems for customers on multiple Products
  • Complete detailed reports listing technical assistance requests creating documentation to assist internal staff and customers to better understand troubleshooting of products and features
  • Research, diagnose and troubleshoot customer technical support system issues to resolve in a timely manner
  • Prioritize and manage several open issues at one time, while quickly determining if issues are more complex and need to be escalated
  • Educate customers as necessary to proactively enable them to resolve issues
  • Utilize the organization's tools and knowledge base and collaborate with team members to determine proper troubleshooting course of actionProactively identify trends at

Requirements:
  • Associate's Degree with 2 years of experience working with computer hardware/software troubleshooting
  • 2+ years of work experience in a technical support role with direct customer contactPreferred Qualifications
  • Bachelor's Degree in Computer Science, Information Technology and or Electro-Mechanical concentration preferred
  • Previous work experience as a Technical Support Engineer or similar role
  • Certification in Microsoft, Linux, Cisco or similar technologies
  • Strong knowledge of SQL & Oracle
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Familiarity with remote desktop applications and help desk software (e.g. Zendesk)
  • Experience in troubleshooting and repairing electro-mechanical systems.

Vacancy expired!

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