Job Details

ID #23743500
State Illinois
City Westmont
Job type Permanent
Salary USD Depends on Experience Depends on Experience
Source IDC Technologies
Showed 2021-12-02
Date 2021-12-01
Deadline 2022-01-30
Category Et cetera
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Account Executive/Client Engagement Associate

Illinois, Westmont, 60559 Westmont USA

Vacancy expired!

Position: Client Engagement Associate– IT Industry

Status: Full-TimeWestmont IL

Responsibilities:
  • Create weekly, monthly, quarterly and annual forecasts and sales reports
  • Help with basic CRM administrative tasks
  • Work with Salesforce admin team to create required reports and configurations
  • Lead the SOW and contracting process with customers
    • Coordinate with Sofbang leadership and practice leads to finalize scope and estimations (i.e. LOEs and Staffing Matrices) for SOWs
  • Manage calendar and appointments setting for VP of Client Engagement
  • Assist Client Engagement team with research on key accounts, targets and high-ranking customers, contacts and prospects
  • Perform research on key accounts, targets and high-ranking customers, contacts and prospects
  • Schedule appointments with prospective targets
  • Set up and manage a customer satisfaction program with routine CSAT surveys in order to help create a personalized customer experience
  • Schedule monthly business reviews (MBRs) with all customers and stakeholders
  • Support our partner programs (i.e. portal administration, joint GTM activities, qualifications, etc.)
  • Arrange virtual and in-person events to drive more effective client engagement

Nice To Have:
  • Liaison with Sales and Marketing teams to further nurture MQLs to convert them to SQLs
  • Be a supporting arm to the Sales and Marketing teams, where/when necessary
  • Support team to setup appointments and schedule discovery sessions
  • Work with marketing team to create more case studies, references, customer stories, etc.
  • Conduct additional persona/buyer analysis and market research, when necessary

Qualifications:
  • Proven client engagement administration experience
  • Excellent time management skills and ability to multi-task and prioritize work
  • Proficient in MS Office, including Office365 collaboration tools
  • Attention to detail and problem solving skills
  • Excellent written and verbal communication skills
  • Strong organizational and planning skills
  • At least 3 years of experience in the field or in a related area

Vacancy expired!

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