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Job Description
The Patient Food Service Representative reflects the mission, vision, and values of NM, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. - The Patient Food Service Representative is responsible for providing nutritional care to patients by spending quality patient time assisting in menu selection when necessary, providing patient meal delivery and patient set-up with direct patient contact, receiving and processing phone orders as required and identifying patients who have not ordered meals with the assistance of the tray tracking system. The Patient Food Service Representative makes meal rounds and collects survey information. They will update the food preference and nourishment information and relay pertinent information to the Clinical Dietitian or Supervisor. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements. Description - Introduces Room Service and explains diet order to new admissions. - Classifies patient as Room Service, Room Service with Assist or Chef Select. - Assists patients classified as Room Service with Assist. - Assists Registered Dietitians with 24-hour screening of new admissions. - Acts as liaison between Nursing and Dietary. - Prints Ambassador Report with patient name, room, diet, and admission date. - Reviews report for patients advanced from NPO/Clear/Full diets. - Visits all newly admitted patients on advanced diets. - Introduces self as the units Patient Representative and provides contact number/beeper. - Identifies current diet order and explains room service to new patient. - Explains times patient may call to obtain meal. - Explains, if needed, theavailability of large print and Spanish menu. - Documents, resolves or refers any complaints/concerns the patient and/or family members may have. - Conducts daily meal rounds. - Records patient, diet, room number and comments daily. - Notes when patient will be revisited if needed and why. - Daily check with unit rep on current room service status. - Conducts 2 test trays per week and meal rounds. - Fills in as needed in diet office and kitchen. - Attends all allergy and foodborne illness in-service training. - Attends training programs (classroom and virtual) as designated. - May perform other duties and responsibilities as assigned
Qualifications
Required: - No prior experience required - Willingness to be open to learning and growing. - Maturity of judgment and behavior. - Maintains high standards for work areas and appearance. - Maintains a positive attitude. - Ability to work a flexible schedule helpful. - Must comply with any dress code requirements. - Must be able to work nights, weekends and some holidays. - Attends work and shows up for scheduled shift on time with satisfactory regularity. - Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses. - Significant walking or other means of mobility. - Ability to work in a standing position for long periods of time (up to 8 hours). Preferred: - High School diploma, GED, or equivalent experience preferred.
Additional Information
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability or sexual orientation.
Vacancy expired!