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Description
Robert Half might be looking for a End User Support Analyst/Help Desk Analyst just like you! If you have a can-do attitude and are looking to be part of a highly motivated team, you'd be great for this position! This Service Desk Analyst job's main duty is to represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. Your duties might include creating knowledge articles and arranging training for other Service Desk Analysts when needed. The biggest part of this job is handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. It is also required for this Help Desk Analyst position to know how the role relates to IT projects and IT Service Management initiatives. We also need the chosen candidate for this position to understand Incident, Problem, Change Management and other processes. Another important piece of knowledge candidates should have is how these processes work together to provide superior support and high availability of our business. There is a chance that you could cover alternative shifts when needed. This position requires a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. A company in the Food & Food Processing field has an opening for a permanent opportunity. This End User Support Analyst/Help Desk Analyst II opportunity will be located in the Brownsburg, Indiana area and will be a permanent position.What you get to do every single day- This job succeeds when it can facilitate user account management by handling onboarding, change and departure processes- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.- Provide guidance to Tier 1 support and team members- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory Requirements - Adept at analyzing complex business problems, proposing effective solutions and understanding and applying business vision and direction- Excellent communication and organizational skills- Strong problem-solving skills- 3+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware- Working knowledge in one or more programming or scripting language - This position is best filled with someone who has technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems- Demonstrated knowledge of hardware & software installation- Good understanding of TCP/IP- Microsoft Office 365 experience required- Comprehensive knowledge of Microsoft Office- General familiarity with Mobile Device Support- Microsoft SCCM experience highly valued- Background working with Ticketing System- Deep understanding of OneDrive- Network Devices experience highly preferred- Earlier work involving ethernet- MS Windows 10 experience- Foundational knowledge in Desktop Support- Previous experience working with Active Directory- Adeptness in Microsoft Windows 8- Practical knowledge of Tablet Devices - This position will be the best fit for a candidate with a combination of superior customer service skills and technical aptitude- Ability to multitask and attention to detail are critical- Capable of working independently with minimal oversight - ITIL certification is a big plus for this job Technology Doesn't Change the World, People Do.®Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.Vacancy expired!