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- Assist in the vision, mission and strategy for the PMO.
- Define, communicate and reinforce the PMO vision; make it visible.
- Collaborate with stakeholders to define & communicate the PMO roadmap.
- Break down and prioritize delivery of products and features by developing and maintaining the product backlog, user stories, and cross-product dependencies.
- Enable incremental delivery of features over multiple releases, minimizing time-to-market.
- Elicit, identify, document, and refine requirements from business problems to detailed user stories and acceptance criteria that may include technical requirements.
- Establishes key performance indicators and other valuable metrics to guide decision making and measure success.
- Defines and manages an effective resource capacity model, used to inform project prioritization and timelines.
- Leads PPM related governance and steering committee meetings.
- Acts as the overall lead for the project intake process and is the key point of contact for leaders making project requests.
- Provides project portfolio status updates and metrics to senior management.
- Enables a culture of continuous process improvement through the use of metrics, surveys retrospectives and other methods.
- Coaches and develops the skills of the project managers on the PMO team.
- Collaborate with business units to fully understand their current and future project needs.
- Establish PMO processes and metrics to provide improved visibility and transparency.
- Develop a skilled and effective team that delivers projects on-time and within budget.
- Ability to influence others and get buy-in for PMO processes.
- Understand and appreciate the needs and challenges of individual business units.
- Supports the project teams and organization by being realistic with project commitments.
- Advocate for tracking and using metrics in support of our processes and decision making.
- A bias for action is important, understanding that some areas will be able to move faster than others.
- Understands, organizes and presents complex information in an easily understandable format tailored to a variety of audiences.
- Synthesizes data into actionable strategies to tell the story/communicate with stakeholders at all levels.
- Establish good level of working relationship with vendors and subcontractors.
- Support and/or manage RFP process and response.
- Completes other duties, including special projects, as assigned by Management.
- Bachelor's Degree in Computer Science, Information Technology, Project Management or related field.
- Eight or more years of IT project management experience, with at least 1 year experience in PMO environment.
- Certified in PMP, ITIL, Prince II, Scrum Master or similar.
- Experience in Microsoft Project Online, Azure DevOps.
- Strong interpersonal and communication, verbal and written skills a must.
- Strong attention to detail and the ability to be self-motivated.
- Strong customer service and presentation skills.
- 5-7 years of Project Management experience.
- 3-5 years Information Systems experience.