Quality Manager

The Quality Manager is responsible for identifying and improving the outcomes of warehousing and operational processes to improve efficiency, reduce costs, and increase customer satisfaction while maintaining a safe working environment.  They will establish, implement, and maintain quality management systems to measure and control quality in our processes. Key Responsibilities:Oversee all quality assurance activitiesDevelop/Maintain ISO9001:2015 StandardsLead the internal audit process, using risk-based strategy.  Maintain ISO Auditor training to the required standard.Maintain ISO Auditor training to the required standard.Lead Customer audit process, as per customer requirements. Facilitate Management Review meetingAccountable for all Internal and Customer quality issues, Investigations and Corrective actionsAccountable for reviewing, controlling and distribution of all documents per ISO Standards Creating and documenting new processesDocument any process changes in the change management system working with process ownersAccountable for collecting and reporting quality metrics for the sitePrepares product and process reports by collecting, analyzing, and summarizing information and trendsMaintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societiesResponsible for ensuring that all quality personnel are trained to perform their respective job functionsCollaborate with cross-functional teams to identify and resolve quality-related issues, implementing corrective actions as neededDevelop, review and audit SOPs