Vacancy expired!
- More than 10 years of development, configuration, and integration experience in building solution on ServiceNow platform.
- Design, configure, and deployment of ServiceNow ITOM modules leveraging industry best practices and standards.
- Provide technical and thought leadership in both system integration and application development, while also promoting best practices in these areas
- Contribute to the technical direction, recommend, and design the solution to leverage the ServiceNow best practices and out of the box functionality
- Contribute to internal artifacts and deliverables to ensure they meet solution requirements
- Prepare and maintain technical specifications and documents, architecture diagrams, system documentation, and manuals
- Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and perform resolution efforts
- Assist teams with associated technical and process activities
- Maintain instance integrity & security based on ServiceNow best practices
- Provide functional expertise as the Subject Matter Expert (SME) for all application suites respective to their product line.
- Provide mentorship and project oversight to ServiceNow ITOM developers and implementation specialists
- Contribute to the sizing and scoping of product line projects for ServiceNow - ITOM
- Experience in designing and implementing complex, multi-tier, multi-tenant, end-to-end solutions in a high availability environment.
- Good to have knowledge and working experience of other ServiceNow ITOM modules like ServiceNow CMDB, Discovery, Service Mapping, Event management.
- Good knowledge of ServiceNow CMDB and CSDM data model.
- Understands Discovery scheduling and potential network impacts
- Experience with net-new implementations of Discovery, Event Management, and Service Mapping; can relay best practices to clients
- Understands CMDB relationships and hierarchy, experience in CMDB Health dashboard configuration and with CMDB remediation including duplicate and stale CI items
- Understanding of the Identification and Reconciliation engine
- Understanding of platform security and integration best practices
- Understating the concepts of AIOps and HLA, AL/ML and Regex.
- Preferred certifications: ServiceNow CIS-Discovery, ServiceNow CIS-Service Mapping
- Good knowledge on custom discovery – Akamai, APIGee, Kong, Rancher Kubernetes, NGINX, Cassandra, Yugabyte, Redis, Kafka, Monga DB, Netezza etc.
- Lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution.
- Collaborate with internal business stakeholders to write/estimate stories.
- Oversee developers work, and own overall quality and delivery of development.
- Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required.
- Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges.
- Provide mentorship to developers and platform engineers on technical design standards and best practices.
- Proven success on projects with large-scale deployments; understanding of infra domain life-cycle management.
- Capable of executing hands-on development for stories that cannot be delegated.
- Ability to develop high level design documents addressing the business, infrastructure, security, support, and operational needs of a solution.
- Good knowledge of multi data centre deployment solutions with disaster recovery procedures and high availability at every layer (network, web servers, middleware, and database/storage)
- Good knowledge of ServiceNow CMDB CSDM data model.
Vacancy expired!