Vacancy expired!
STANLEY Products and Solutions, part of Stanley Black & Decker, designs and manufactures industry leading physical security solutions including video monitoring, electronic access control, alarm systems and big data analytics for retail. Our world-class portfolio comprises four trusted, market-tested brands: 3xLOGIC, PACOM, Sonitrol and PAC/GDX. 3xLOGIC is part of Stanley Security and is a dynamic company and offers a highly challenging, yet interesting work environment. This position will be expected to engage with the Sales, Technical and Development teams, sharing and working with them to achieve the highest level of success and customer satisfaction.
The primary function of this role is to provide application and configuration support to our Dealers/Integrators and assist during the installation and service involving Access Control (Infinias) products and 3xLOGIC video (VIGIL). This will be a customer facing role that requires an extensive knowledge of Electronic Access Control Systems On-Prem and Cloud Based. Attention to detail and customer relations skills are key to success in this role, and essential in the company's strategy. Excellent written and verbal communications skills, the ability to manage multiple tasks and priorities simultaneously and strong analytical and problem-solving skills are a must to be successful in this role. The ability to logically follow order of operation troubleshooting to ensure resolution of a customer issue in a timely manner is also a must.3xLOGIC is a dynamic company and offers a very challenging and fast paced work environment and is a part of Stanley Security (Stanley Black and Decker) Family of businesses. Growth potential within the company is unlimited. The right candidate just must envision the trajectory.Remote/virtual work arranges will be supported.Roles & Responsibilities- Develop and maintain an extensive working knowledge of 3xLogic products.
- Learn and maintain a fundamental understanding of all product operating environments.
- Work with 3xLogic customers to diagnose and resolve all hardware and software issues, answer questions and alleviate concerns.
- Remotely install, configure, and deploy software on physical servers as well as virtualized environments.
- Troubleshoot system reported issues
- Troubleshoot network connectivity issues
- Be the liaison between the customer and engineering teams.
- Work collaboratively with the sales, engineering, and product development teams to ensure all are aligned with the customer needs.
- Efficiently and effectively provide detailed documentation of customer interactions in the ticketing management system
- 2+ years in technical product support function dealing with Access Control Security Systems.
- Strong knowledge of database architectures and methodologies, ideally of Microsoft SQL Server 2008+ and the ability to manipulate data effectively and efficiently using SQL.
- Excellent knowledge of VM Environments and Microsoft Clustering.
- Familiarity with API Calls, Web Hooks and interfaces.
- Functional knowledge of Windows 10, Server 2008 to current
- Experience in support of cloud-based solutions, AWS, Azure, Google Cloud Platform (Google Cloud Platform), etc
- Experience in troubleshooting system hardware, software, and integration issues
- Experience in using and setting up virtualized environments
- Experience in basic network and firewall setup and troubleshooting network communication issues
- Strong organizational skills
- Excellent verbal and written communication skills.
- Ability to transfer knowledge and translate technical concepts to non-technical customers.
- Ability to learn in a fast-paced environment
- Ability to work without direct supervision.
- Bilingual in English and Spanish.
Vacancy expired!