Vacancy expired!
- Good/Excellent Verbal and Written English Communication Skills
- Excellent teamwork skills
- Dedication to customer service Installation and configuration – Desktop / MAC / laptop/ Printer/ Server/ Networks etc.
- Substantial experience in Notebooks and Printers management
- Supporting Windows core technologies
- Collaboration experience including remote control of PCs and video conferencing knowledge
- Deliverables to include ensuring the proper levels of run and maintain support
- Strong Microsoft Office skills (Outlook, Word, and Excel)
- Thorough understanding of Outlook's calendaring tool
- Microsoft Office Suite, Windows Operating Systems, VPN client software (Cisco Anyconnect, Symantec VIP Access for Mobile Devices), Remote Desktop tools (Bomgar)
- Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario.
- Ability to work under a heavy stress environment.
- Ability to interact with vendors and suppliers to provide problem resolution in a timely manner.
- Proficiency with LAN/WAN troubleshooting
- Ability to perform root cause analysis and determine appropriate course of action based on result
- Background security check is mandatory
- BA or Vocational school degree preferred or equivalent work experience
- A+ Certification (Must be attained within three months of employment)
- Microsoft Certified Professional certification a plus
- ITILV3/V4 foundation certification is a plus
Vacancy expired!