Vacancy expired!
Job Description
POSITION SUMMARY:Performs administrative and clerical support functions for the Housing Program. Monitor call center line and conduct customer intakes.
DUTIES AND RESPONSIBILITIES:1.Conducts the intake process for program customer, gathering information and answering questions concerning the application process and required materials.
2.Inputs customer information, demographics and appointment information into multiple client management systems. Monitor call center phone line.
3.Orders and maintains a library of workshop materials and office supplies.
4.Responds to customer inquiries, providing information or referring individuals to internal or external services for assistance.
5.Performs administrative dutiesand clerical support functions for the Housing Program Coordinator .
6.Schedules and manages appointment calendar for assigned housing staff.
7.Assists in the development and completion of reports detailing program progress.Track customer satisfaction survey responses.
8.Active participation in staff meetings and conference calls.
9.Where applicable, comply with National Industry Standards for Homeownership Education and Counseling.
10.Participate in professional development activities.
SUPERVISORY RESPONSIBILITIES:None
Qualifications
ROLE QUALIFICATIONS:Education and Experience Requirements
High school diploma/GED
Must have own transportation, a valid driver's license, and vehicle insurance.
1-2 years of experience in an office environment working with clients, reviewing files and records, and maintaining a filing system of client records
Bilingual may be required.Skills and Abilities
Microsoft Office products and on-line client management systems
Problem-solving, arithmetic calculations
Ability to effectively communicate in a professional manner, both orally and in writing
Additional Information
ESSENTIAL JOB FUNCTIONS:Occasional lifting (10-20 lbs)
Keyboarding and data entry, use of telephone
Work is primarily performed in an office setting.
Subject to long periods of sitting and exposure to computer screen.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Vacancy expired!