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Overview
Scioto Services LLC, a Marsden Holding Company, is a facility services provider of commercial janitorial, building maintenance and specialty property services with operations serving customers throughout the United States. Scioto Services is a building services contractor known for its operational excellence and its ability to provide great services to small businesses and large multi-state or multi-regional companies alike. Scioto Services enjoys an unmatched reputation for maintaining property value and for helping business owners and property managers meet their objectives for their facilities. An industry-leading company of integrity, service dedication and innovation since it was founded in 1975, Scioto has succeeded by dedicating itself to providing customers with an ever-expanding array of cost-effective, superior-quality commercial property services. Job Skills / RequirementsSummaryThe Assistant Site Manager is responsible for the overall quality assurance and customer assurance of the building or buildings in their assigned area. Plans, organizes and directs the work of employees and Supervisors so as to achieve Marsden quality standards, specified profit goals and successful customer relations and account retention. This position may be primarily night shift but hours are dependent on the needs of the business and at times may largely fluctuate.Core Responsibilities- Effectively and regularly communicates with Site Manager and Area Manager to ensure vision and direction is obtained and delivered.
- Assists Site Manager in establishing and maintaining customer relations through regularly scheduled customer visitations as needed or requested by Site Manager.
- Promotes a safe work environment at field accounts.
- Completes regularly required Quality Assurance Inspections of all buildings in the designated area. Develops action plans based on the results of the inspection.
- Manages employee/supervisor performance and conduct through the progressive discipline policy. Consults with the Site Manager or Human Resources Department as needed.
- Manages employee/supervisor job assignments to effectively distribute available resources to clean and maintain buildings within their assigned area.
- Utilizes available resources to train all new employees with a focus on long-term retention.
- Supports, directs and trains Building Supervisors with a focus on account and employee retention.
- Provides accurate and timely information to Site Manager and Area Manager regarding current and future staffing needs.
- Provides recognition to field employees and site management.
- Assists in generating proposals to customers for additional services as necessary to achieve individual sales goal, as outlined by Site Manager, Area Manager, Regional Manager or leadership.
- Provides daily/weekly updates to each Site Manager, Area Manager, Regional Manager or leadership.
- Works with the Site Manager or leadership on account re-engineering projects and service reviews.
- Assists in managing supply inventory at account and properly follows on-line ordering procedures with outside vendor.
- Shares available resources with other Managers and provides support for new business start-ups.
- As required, assists Human Resources with interviewing, hiring and orientation.
- Conducts weekly Crew Communications Meetings.
- Cleans accounts when required due to staffing shortages.
- Performs any and all duties as assigned.
- Commits to behave in compliance with the company's values and Code of Conduct
- Builds a culture of work safety and leads by example with one's own safe behavior
- Treats co-workers with respect and approaches conflict with positive intent and professionalism
- Asks questions to understand why we do what we do and how we do it - champions change when improvements can be made
- Ensures one's own compliance with the company's published Operations Standards
- Responsible for managing supply budgets in account.
- Responsible for managing labor budgets to meet targeted wage percentage.
- Supervises all cleaning staff, cleaning leads and building supervisors in their assigned area.
- Some Management experience
- Good time management skills
- Strong employee focus
- Ability to work in a fast paced environment
- Knowledge of commercial floor care and floor care products.
- Knowledge of cleaning procedures and practices.
- High School diploma or general education degree (GED)
- 1-3 years supervisory experience in a commercial cleaning or similar environment
- Associate's Degree or some college coursework in business management, facilities operations management, or similar area of study
- 2-5 years management experience
- Experience in a management role with responsibility for a centralized workforce
- Prefer experience working with a diverse population
- Bilingual in two or more languages, with English being one of those languages
- Valid Driver's License, vehicle and proof of automobile insurance is not required.
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