Vacancy expired!
Interior
Logic Group Property Services, formerly known as CriterionBrock, a
leading supplier of flooring to the multi-family housing industry is looking
for a talented Customer Service Rep. to join our team in Indianapolis, IN.
This position plays a central role in customer communication and order entry,
while supporting other roles by gathering and organizing information to resolve
internal and external customer service issues. Including general office duties
and assisting other departments with overflow, this position is highly
dedicated to customer satisfaction and support.Job Duties & Responsibilities:
-Order entry accuracy & thoroughness; receiving orders by phone, fax,
web and online ordering systems, efficiently transferring information to create
work orders for warehouse and installation duties.
-Maintains excellent external customer service through professional
communication, timely response to customer needs, and overall customer-centric
approach.
-Leads resolution of customer issues; partner with sales team and installation
team to promptly identify effective resolution to customer issues and concerns.
-Maintains excellent internal customer service through timely response and
effective communication with Sales, Billing, Payroll and other departments
beyond the branch office.
-Provides effective communication within the branch office between Branch
Manager, warehouse, installation, and sales teams.
-Reconciles completed work orders for Billing department in preparation for
invoicing.
-Reviews installation payroll for accuracy and completeness and prepare files
for Payroll department according to deadlines.
-Performs research to aid Sales in resolving questions related to customer or
job history, product shortages, and other account related information.
-Supports team with problem resolution by collecting and organizing
information, updating records to ensure accuracy, and other special projects or
office work as needed.Qualifications:
-2-5 years general office, data entry and customer service or scheduling
experience; business or related degree a plus.
-Dependable, detail oriented, effective multitasking, positive attitude and
professional communication skills.
-Experience operating a computer and phones in high-volume environment;
proficiency in MS Office & Word.
-Demonstrated analytical and problem-solving skills.
-Some knowledge of the flooring or multi-family housing industry helpful.Work Environment:
-Office environment. Most of the day spent sitting, but some physical tasks
may be required such as lifting 10+ lbs.TO APPLY: Please visit http://careers.criterionbrock.com
to apply now.
401(K) + Match, Medical, Dental, Vision, Life, LTD
EOE
Drug Testing
Vacancy expired!