Vacancy expired!
- Assist with conferencing setups (video conferencing, webinars/WebEx, audio conferencing) on-site, at company remote sites, or at other external sites
- Desktop imaging and asset management
- Hardware support, installation, troubleshooting and repair
- Support of Mac desktop and laptop equipment
- Desk side support and coaching
- Malware Remediation
- Evaluation of network related issues
- Utilization of problem management software tools and reporting
- Support of print operations
- Documentation of site technology and support
- IT Project Support (onsite or remote offices)
- Mobile device services support
- Exceptional customer service, interpersonal skills and professionalism to end-users, clients, and peers
- Provide on-site and remote customer support for all software and hardware utilized by the company
- Provide timely response and assistance to telephone, email, and in-person requests for technical support, including post support follow-up
- Identify, research, and resolve technical problems individually and through coordination with other IT department staff as needed
- Track and monitor all issues to ensure timely and effective resolution, escalating to other IT Staff as necessary
- Assist end-users to self-diagnose and implement automated solutions to operational issues in an effort to maximize efficiency
- Strong troubleshooting ability
- Set up and configure laptop & desktop PCs, mobile devices, dictation devices and printers for company employees according to department and company guidelines
- Provide multimedia meeting support as necessary, including the support of projectors and teleconference systems with direction from the Media Services Coordinator or Service Desk Management
- Promote new technology when it will result in better functionality and service
- Assist in the test & evaluation phases of new applications, products or services; assist in the selection of software packages/tools which meet the users/systems requirements; contribute to the planning process for future technical needs
- Conduct hardware and software inventory and maintain inventory database
- Participate in off-hours, on-call rotation for one week, every three to six weeks
- Occasional planned on-site remote office support
- Four-year college degree related to information systems or equivalent combination of experience
- Minimum of 3 years' experience in an employee service technology position; including 2 years of hands-on PC hardware, operating system and software support
- Must be able to work effectively with little direct supervision
- Operate in a fast-paced, deadline-driven environment while managing multiple priorities
- Excellent time management skills
- Microsoft Office Specialist certifications in Word, Excel and Outlook preferred
- Advanced experience with Microsoft Windows 7, Windows 10 and Microsoft Office
- Familiar with Active Directory
- Able to participate in on-call rotation duties
- Possess strong conceptual knowledge of software and hardware configurations and software applications
- Certification in A+ and Network+ preferred
- Experience with remote access technologies
Vacancy expired!