Vacancy expired!
About DMI
DMI (Digital Management, LLC.), the world's first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, IoT and big data analytics, and secure device and app management. The company's unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments. DMI is headquartered in Bethesda, MD, with satellite offices around the world. The company was named one of the 2018 Top Workplaces in the Washington, DC area by The Washington Post and received Inc. Magazine's Hire Power Award as one of the top 100 Private Job Creators in the US. Additional information is available at www.dminc.com and on LinkedIn , Twitter , Facebook , and Instagram . About the Opportunity Are product support, issue triage & resolution, and responsive stakeholder communications among your specialties? Are you a dogged troubleshooter who doesn't give up until the problem is identified? Is 'accountability' your middle name? We're actively seeking an experienced Support Engineer to join our team of business & IT consultants. If this sounds like you, we can't wait to meet. What's in it for you? As a Support Engineer at DMI, your role is to support existing systems as well as automate application development and deployment processes for our clients. We always start by uncovering the business problem we are solving, so naturally you'll participate in the analysis of business + functional requirements to understand our client's business and technical needs. Once the solution is identified, you'll lead the implementation of the tools. You are both business focused and tech savvy, which means you can easily communicate technical and non-technical information clearly, answer questions from customers, and provide efficient technical solutions to problems. Qualifications Your Responsibilities- Coding, debugging, and supporting Java based applications
- Implementing CI/CD pipelines
- Creating, responding to, and managing things like:
- Incidents
- Service Requests (RITMs)
- Change Requests (CRs)
- Corrective and Preventative Actions (CAPA)
- Problems
- Knowledge articles and article feedback
- CMDB/CI (configuration items)
- Quality mandated tasks such as validation, verification, audit requests, SOP creation, etc.
- Any other tasks needed to comply with other processes.
- Monitoring common channels of customer communication (e.g. Slack channels, Yammer groups, Knowledge article feedback, etc.)
- Responding proactively to indications of issues or complaints by customers
- Applying industry best practices throughout our processes
- Experience with developing in Java, Node, Python, Go, .NET Core, or other similar technologies including core OOP concepts
- Experience with deploying applications to any enterprise application servers
- Experience with PaaS/SaaS offerings such as Slack, Salesforce, From Assembly, Heroku, Confluence, Contentful, JIRA, and Roadmunk
- Understanding of modern JavaScript and web technologies including ECMAScript (ES6/7), Angular or AngularJS, CSS pre-processors (SASS, Less), JavaScript transpilers (Babel, TypeScript), and JavaScript build tools (WebPack, Browserify, Grunt, Gulp)
- Experience with Hibernate or other ORM technologies; SQL; Relational DBs
- 2 or more years successful IT services experience in Tier 2 or Tier 3 product support of one of the following roles: business/systems analysis, technology/development, data/reporting, project management
- Possess ability to analyze logs and code to fix Tier 2 support issues
- Member of a Support team responsible for the triage, analysis, and successful resolution of data inconsistencies, ad-hoc reporting requests, and software functionality concerns in a large enterprise software system
- Understanding on Git, Maven/Gradle, Jenkins/Hudson/Bamboo, Automated testing, Automated deployment
- Recognizes & escalates support process inefficiencies and contributes to optimizations.
- Takes proactive ownership of issues & concerns and sees them through to resolution.
- Excellent written and verbal communication skills
- Outstanding interpersonal skills, strong work ethic, self-motivated and excellent presentation skills
- Ability to effectively work both autonomously as well as on a team
- Collaborates with stakeholders on process of writing clear and complete tickets
- Participates in the proper escalation, planning, and stakeholder communications around confirmed software defects requiring development resolution
- Responsible for ticket tracking and progress reporting within team
- Experience with ServiceNow, Jira, or other modern ticketing system
- Contributes to client & end customer satisfaction with prompt action and clear communications.
- Strong problem-solving skills.
- Consulting Experience
- Agile experience
- Solid grasp of API concepts.
- Experience in AWS/Azure Devops technology stack.
- Understanding of or experience with Artifactory, GitHub, Jenkins, and TFS
- Understanding of or experience with Sauce and Snyk
- Experience in developing and deploying spring boot application in OpenShift.
- Experience with modernizing legacy Java web applications to current standards
- Experience with Node.js and the NPM package ecosystem
- Community - Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community.
- Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience.
- Development - Annual performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
- Financial - Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
- Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
- Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options.
Vacancy expired!