Collector

Job Description

The collector calls on delinquent customers to identify root cause of delinquency and establish plan to resolve past due balances.

• Initiates correspondence (verbal or written) to customers and field sales to enhance corporate cash flow. Ensures that the departmental Days Sales outstanding (DSO) goal is achieved. Presents a positive and service-oriented attitude to internal and external customers to maintain and improve customer relationships.
• Recommends efficiencies regarding departmental procedures and customer payment patterns ensuring they are appropriate to departmental goals and objective attainment.
• Analyzes Portfolios, identify customers that require placement with third party collections, bankruptcy processes, submits write-off preparation. Customers are only placed with external agency once internal efforts have been exhausted.
• Evaluates account status to initiate credit suspension and pursues action with customer and sales force to ensure payment. Will appraise situation once resolved to potentially reinstate credit terms.
• Identifies causes for customer deductions, recommends operational changes that reduce/eliminate reoccurring deductions.
• Works with billing and client services to secure proof of delivery in order to substantiate services were rendered.
• Create complex spreadsheets in Excel including creating VLOOKUPs and pivot tables.
• Provides training and mentoring capabilities to new hires. Will serve as a role model to internal and external customers to display professionalism and a “can do” attitude.
• Performs other related duties as required or requested.

Qualifications

• Associates Degree in Business Management, Accounting, Banking & Finance, or Liberal Arts.
• 2+ years Business to Business collections

Preferred Skills:

• Two or more years of experience as a collector or working knowledge of collection policies and procedures.
• Demonstrates proficiency in salesforce, portals and other SaaS systems
• Demonstrates proficiency in other Microsoft office applications
• Demonstrates the ability to type a minimum of 40 wpm.

Additional Information

All your information will be kept confidential according to EEO guidelines.

We offer competitive benefits, including health, dental and vision insurance, life insurance and disability plans, as well as a 401k with company matching.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you have a difficulty applying for any job posted on Harsco Clean Earth’s website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Contact Yolanda Spruill, HR Generalist - 215-734-1400 and Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. Please call only for disability application.