Customer Service Representative

Job Description

This is a full time work from home assignment!

MasterBrand Cabinets will help sponsor alltechnology that is needed to support this position in your own work from home office.

The Customer Service Representative (CSR) is an individual contributor role responsible for going above and beyond to create a great experience while interacting with both internal and external customers regarding orders, credits, products, and services. The Customer Service Representative is the main point of contact for customers and sales teams to help answer questions and resolve issues.

This position reports to the Supervisor, Customer Service.

• Answers incoming calls, emails, faxes, and other inquiries according to department standards and provides appropriate and timely response
• Processes orders, product returns, and creditsfor multiple brands with a high level of speed and accuracy
• Effectively communicates with internal and external customers, including service agents, sales representatives, and management
• Serves as key contact to MasterBrand Cabinets, Inc. (MBCI) customers in responding to inquiries, including but not limited to, order status, product information, claims/returns, order processing, account status, programs, and processes
• Assesses problems or issues to determine and implement appropriate resolutions to both internal and external customers
• Ensures familiarity with the full breadth of products
• Consistently demonstrates theSix for Success: Be Trustworthy, Commit to your Team, Listen to Understand, Serve your Customer, Prepare and Plan, and Drive Results
• Performs other duties as may be assigned at management’s discretion

• A high school diploma or equivalent is minimally required
• College experience and/or a 2-year degree is preferred
• Prior customer service experience is required

Qualifications

• Promotes a "customer first" mentality
• Possesses a positive, upbeat attitude
• Demonstrates strong communications skills - listening, verbal, and written
• Proficiency in computer skills, including Microsoft Word, Excel, Access, Outlook or Lotus Notes, as well as working with databases
• Solid organizational skills, including multi-tasking and follow-up
• Ability to handle negativity and remain positive
• Strong understanding of basic product knowledge
• Demonstrates abilities in successfully applying continuous improvement principles
• Strong analytical, reasoning, and problem-solving skills
• Self-motivated
• Team-oriented

Additional Information

MasterBrand Cabinets, Inc. is an equal opportunity employer. MasterBrand Cabinets, Inc evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

MasterBrand Cabinets, Inc. is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [emailprotected] and let us know the nature of your request along with your contact information.