Vacancy expired!
Provide client support, troubleshoot and resolve IT Support issues (Desktops and connected peripherals, Laptops, Mobile Devices Desk phones) for internal users and conference rooms. Resolve incoming trouble tickets. Tickets are communicated through email, chat, web portal, phone calls, direct walk up and resolved in ServiceNow Resolution including basic Operating System (Windows & Mac), hardware and Basic networking issues Escalating to next level for assistance, if the issue is not resolved by desktop support Analyst. Hardware support, Laptop provisioning, Imaging and Desk setups. Mobile-device set-up and support For Mobile devices assist Authorized Users with installation, configuration, and troubleshooting Printer set-up and support Desktop and laptop image deployment and configuration Desktop deployments and terminations Asset inventory- updating and reporting hardware equipment and peripherals. Manage inventory and reporting of all laptops, desktops, and related desktop peripherals to ensure stock levels meet service delivery needs at all times Transporting equipment between buildings for user deployment and vending machines
Vacancy expired!