NMC Dispatch Agent

Job Description

Thisposition is for a role in Expeditors’ Network Management Center (NMC), a global solutions-based center of excellence. The NMC provides support for some of Expeditors largest customers in the aviation, automotive, Pharmaceutical and retail industries, specializing in the oversight of critical logistics shipments, aircraft on ground shipments and other specialized logistics service offerings. The Network Management Center team works with a wide variety of suppliers, customers and service providers throughout North America and internationally to deliver real-time transportation and visibility solutions to our customers with exceptional customer service.

The role of a Dispatcher focuses on ensuringtimely and accurate movement of freight and information, while providing exceptional customer service.

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Transcon files and reporting
• Ensure accurate and timely client and vendors billing audits
• Ensure delivery of freight and timely clearance when applicable
• Interact with our customers in arranging their White Glove shipments, meeting customer service standards.
• Contribute to the maintenance of good relationships with Service providers and local branches
• Remain compliantat all timesin accordance with government regulations.
• Understand department process flow, and lookfor best practices to improve operational efficiency and productivity
• Ensure all customers' standard operating procedures are updated
• Meet KPI standards in accordance with the Company’s procedures
• Network communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word)
• Fluent in English
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

• Positive and willing to help attitude

· Meet company standards of 52 hours training per year, including as needed management/leadership training

· High School Diploma orequivalent

· Dispatcher (Level 1):

• 6 months to 1 year related experience preferred

· Dispatcher (Level 2):

• 2 to 3years related experience preferred

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Relocation will not be provided.

All your information will be kept confidential according to EEO guidelines.

This position is based at our IND/Indianapolis area office.