Vacancy expired!
- Provide excellent customer service to clients, internal and external business partners, and vendors, both over the phone and in writing, following the Perfect Client Experience model.
- Minimize risk through consistent and accurate application of Bank, investor, insurer and regulatory guidelines in relation to default processes.
- Provide guidance and direction to assist clients in completing their Mortgage Assistance Application
- Notify and educate clients of all Investor /Insurer programs available while informing of the decision process.
- Complete loan research and notations of the servicing file in Mortgage Servicing Platform (MSP) and auxiliary systems.
- Monitor and perform frequent follow-up with clients to ensure the best execution of the appropriate workout.
- Track, resolve and ensure appropriate handling of client complaints by properly logging them in the appropriate system, notating a detailed explanation of the issue and resolution, and correctly routing for reporting purposes.
- Enhance personal and professional growth through completion of mandatory training courses within the given timeframe, as well as voluntary training and education related to job function or areas of interest.
- High School Diploma or GED Equivalent
Vacancy expired!