Project Manager job vacancy in Indianapolis, Indiana BCforward

Vacancy expired!

Project Manager

BCforward is seeking a highly motivated and experienced Project Manager (can work remote)

Qualifications:

Experience delivering transformation projects.

Deep knowledge in at least one of these technologies:

Cisco UCCE/CVP technologies [Cisco UCM, CVP, Unity, ICM]

Genesys Contact Center

Other related contact center hardware and software

Microsoft Solution stack

10+ years Project/Program Management experience within a consulting environment

Experience leading large enterprise client projects with 500,000 - $10,000,000 in consulting services, including executive level sponsorship, and reporting requirements.

Experience managing projects following multiple implementation methodologies, including waterfall, agile/scrum and hybrid methodology run projects.

Experience leading a program with multiple projects and workstreams, preferred.

Experience leading multiple project teams ranging in size from 3 to 50 people

Superb written and verbal communication and listening skills

PMP or other Project Management Certification strongly preferred

CSM (Scrum Master Certification, desired and required for Hybrid or Agile focused project teams.

Keen attention to detail

Ability to build relationships, collaborate, problem solve, negotiate, and persuade, while maintaining positive relationships with client stakeholders, internal stakeholders and partners, project team members and 3rd party partners.

Duties and Responsibilities:

Manage the overall delivery relationship with assigned program / project client

Frequent and direct contact with senior level managers, directors and executives to provide technical expertise and project status

Lead overall implementation of large enterprise projects and small programs, with team sizes varying from 3 to 50 people [TTEC staff, contractors, client resources and vendors]

Set up and drive program management functions including a communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes

Deliver weekly status reports, either developed directly or in concert with project managers working in the program, and providing project progress and issues to client stakeholders, delivery management and account team

Ensure client stakeholder alignment and drive overall program customer satisfaction.

Develop and deliver financial reporting dashboards providing project financial status to client stakeholders

Identify high-level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the impact of risks on the project/program, including delivery of change management required to address approved actions.

Review project invoices for accuracy

Work with project staff to develop work plans and assign duties, responsibilities to ensure the specified project objectives are met.

Coach members of the project teams as needed to optimize the efficiency of the team.

Manage the program resource plan, project plan and schedule.

Achieve project goals within designated constraints.

Perform and support project management duties related to resource utilization and revenue projection.

Assist in the continuous improvement to the established project management methodologies

Perform related duties as assigned

Interested candidates please send resume in Word format to Please reference job code 197844 when responding to this ad.

Vacancy expired!

ID	#49530850
State	Indiana
City	Indianapolis
Job type	Permanent
Salary	USD TBD TBD
Source	BCforward
Showed	2023-03-24
Date	2023-03-23
Deadline	2023-05-22
Category	Software/QA/DBA/etc
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Job Details

Project Manager