Vacancy expired!
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. We are currently seeking to fill (1) Desktop Support openings in Mount Vernon, IN.Long Term Contract / Monday-Friday, 8:00am-5:00pm / 24 X 7 On Call Rotation between techniciansResponsibilities:
- A strong computer professional who is able to prioritize workload and maintain a positive relationship with various personalities
- Ability to converse and communicate appropriately with all levels of the organization.
- Ability to maintain professional behavior
- Strong customer service skills including written and verbal communications
- Diagnosing and resolving PC technical issues
- Records, tracks, escalates, and updates events through established systems
- Candidate must be detail oriented and self-motivating (a strong work ethic)
- Install, test, troubleshoot, and maintain hardware and software products
- Interfaces with other technicians, operations, and customers and makes decisions on operating procedures, analytical approaches, and configuration options
- Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies
- Provide "smart hands support for infrastructure devises, servers, and conference rooms AV equipment.
- Assist user with data backup and restoration
- Provide technical guidance and one-on-one training to end-users, both on a scheduled basis, and "as needed
- CompTIA A+ certification, preferred
- Dell DES notebook certification, preferred
- Dell DES desktop certification, preferred
- Various peripheral computer equipment, dual monitors, printers, scanners, etc.
- Strong Microsoft Windows and Office skills (Outlook, PowerPoint, Word, and Excel)
- Working knowledge of all Microsoft Windows workstation Operating Systems support
- SCCM, Active Directory, remote controlling software
- Remedy or equivalent incident management system
- Support of Common Off The Shelf Products (COTS)
- Wireless network - basic setup and troubleshooting for PCs, smartphones, and tablets
- Virtual Private Networks (VPN)
- Anti-Virus Software
- Must have sufficient experience working independently on most tasks, requiring only general direction
- Provide technical direction to co-workers on computer and network usage, and provide comprehensive instructions
- On-call 24x7, rotation of 5 technicians
- Physical Requirement: Ability to lift and carry up to 40 pounds
- Working knowledge of LAN routing and switching functions
- Inspect LAN infrastructure and fix minor problems
- Experience in cabling systems and be conversant with the installation and testing of copper and fiber optic cables.
- Familiarity with wireless LAN technologies
- Network infrastructure experience
Vacancy expired!