Vacancy expired!
- Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
- Analyze, resolve, respond to, and document end user inquiries
- Install desktop/Laptop software using approved tools
- Troubleshoot operating system
- Troubleshoot connection issues with LAN/WAN
- Update tickets with accurate and timely records of work performed, and resolution detail
- Maintain and contribute to a knowledge base
- Coordinate hardware warranty repair
- Escalate to 3rd party vendors when necessary
- Responsible for raising and coordinating problem management issues
- Perform additional tasks (end user/infra related) when required
- Participate in projects
- Strong understanding and skills in SLA, KPI Management
- Must be able to walk long distances
- Must be able to lift up to 50 lbs without assistance
- Will often work in dirty, hot or cold environments.
- May need to work while kneeling
- May require climbing ladders or using lifts
- May require rotating shift work
- On-Call is required (rotating basis)
Vacancy expired!