Vacancy expired!
- Serve as first point of contact on solution-specific inquiries by utilizing product documents. Become familiar with company web sites and applications available for health care professionals and patients.
- Handling customer inquiries, training customers on the solution, partnering with internal teams to prioritize account specifics item creation, generating status reports, and performing transactions.
- Educate health care professionals and patients about solution offerings and troubleshoot technical challenges in navigating customer web portals.
- Conduct demonstrations and trainings with healthcare professionals.
- Process new customer registrations and update/maintain existing customer portals.
- Collaborate with all internal production departments, development engineers and marketing managers.
- Serve as liaison between the customer and development team.
- Bachelor's degree required
- Minimum of 3 years in customer-facing role (External and internal).
- Experience and/or managing customer phone calls, emails, including technical support.
- Strong verbal, written communication, and interpersonal skills.
- Experience with Customer Relationship Management (CRM) software and tools preferred.
- Demonstrates high level of competency with MS Office.
Vacancy expired!