Job Details

ID #5877138
State Indiana
City Whitestown
Job type Contract
Salary USD TBD TBD
Source Collabera
Showed 2020-11-18
Date 2020-11-17
Deadline 2021-01-16
Category Art/media/design
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Pharmacy Technician

Indiana, Whitestown, 46075 Whitestown USA

Vacancy expired!

Whitestown, IndianaSkills : Access,Documentation,research,Design, Communication,CSR,Customer support,cable ,pharma,clinical,healthcareDescription : Position: Pharmacy Call Center Representative

Duration: 3+ Months

Location: Whitestown, IN, 46075

Description:

Duties:

  • Review requests from doctors and pharmacists to determine whether medication coverage prior authorization can be given by screening and reviewing requests based on benefit plan design, client specifics and clinical criteria.
  • Handle inbound telephone and written inquiries from pharmacists and doctors regarding prior authorization by screening and reviewing requests based on benefit plan design, client specifics and clinical criteria.
  • Provide information to clients, participants, pharmacists and doctors regarding participants pharmacy benefit, drug coverage and provide accurate procedures for medication exceptions.
  • Facilitate resolution of drug coverage issues and pro-actively address, research and resolve issues while maintaining accurate and complete documentation of all inquiries for continuous improvement.
  • Work collaboratively with other associates and supervisor to ensure that best practices are shared.
  • Other special projects as assigned.

Skills:

  • Workers will receive 2 monitors, thin client, keyboard, mouse.
  • Must have reliable internet service - Bandwidth should be a minimum of 2 mbps downstream by 5 mbps upstream.
  • Allowed Internet access type; In order of preferred Internet type/provider:
  • • Cable Internet access from one of the preferred ISPs -
  • DSL can be used, but only if there is no local cable company who can provide Internet access.

Job Skills:

  • Conflict resolution skills.
  • Excellent organizational skill.
  • Superior written and verbal communication and presentation skills.
  • Strong interpersonal skills.
  • Ability to handle challenging customers in a professional manner.
  • Ability to adapt in a dynamic work environment learns quickly, solve problems and make decisions.
  • Willingness to work a flexible schedule for peak call times.

Vacancy expired!

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