Incident Manager job vacancy in Cedar rapids, Iowa Atos Syntel Inc.

Vacancy expired!

Role : Incident Manager

Location : Cedar Rapid, IA & Denver, CO

// Remote

Hire Type : Full-Time opportunity with ATOS Syntel

Job Description:o Act as focal point for severity 1 and business impacting major incidents reported.o Be responsible for triaging Major Incident Candidates to promote to Major Incident if qualifies.o Drive seamless major incident management process execution with appropriate inputs to involved resolver groups to accelerate ticket resolution.o Open Major Incident Bridges (Techlines) and chair the major incident management (MIM) bridge with technical teams, resolver groups for quick resolution of incident as per agreed incident SLA’s.o Responsible for engaging all necessary technical resources on the Techline and drive the major incident to resolution.o Follow the Major Incident Communication procedure and facilitate major incident communications with key business teams, stakeholders until closure.o Handle conflict situations and make quick decision while driving incidentso Responsible for updates and full completion of ServiceNow records for Major Incidents and Problems.o Own proactive and reactive problem tickets and drive the root cause investigation process.o Hold and manage Root Cause Analysis meetings and ensure the RCA reports submitted within the agreed SLA.o Coordinate and Follow-up corrective action tasks associated with the problem tickets and ensure timely closure of the tasks.o Participate in the governance calls for RCAs and Corrective Action Tasks.o Participate in continuous service improvement process.

Required Candidate Profile ·o 8-10 years’ experience of leading and driving various IT service management processes, with Minimum 3-5 years of experience working as incident/major incident manager ·o Should possess good understanding of ITIL® V3 service lifecycle modules· ITIL certification is preferred.o Should have strong verbal, written communication and interpersonal skills ·o Should have strong exposure to ITSM ticketing tools i.e. ServiceNow, BMC Remedy, etc.o Good understanding of IT Infrastructure and components as well as software SDLC processo Good understanding of project management principles]

Vacancy expired!

ID	#12233868
State	Iowa
City	Cedar rapids
Job type	Permanent
Salary	USD Depends on Experience Depends on Experience
Source	Atos Syntel Inc.
Showed	2021-04-14
Date	2021-04-08
Deadline	2021-06-07
Category	Et cetera
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Job Details

Incident Manager

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