Job Details

ID #2875598
State Iowa
City Cedar rapids
Full-time
Salary USD TBD TBD
Source Iowa
Showed 2019-11-18
Date 2019-11-15
Deadline 2020-01-14
Category Systems/networking
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Systems Analyst- IVR call flows (Dubuque IA)

Iowa, Cedar rapids 00000 Cedar rapids USA

Vacancy expired!

SYSTEMS ANALYST-IVR CALL FLOWS

LOCATION: DUBUQUE, IA

WAGE: $30/HOUR

CONTRACT: 1ST SHIFT

Job Description

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Designing IVR call flows using Microsoft Visio.

Building UAT testing documents in Microsoft Excel

Perform UAT testing on newly created IVR call flows

Gather and document current state of IVR components and consulting with call centers on IVR optimization

Build and Document processes

Job Requirements

HS degree or equivalent required, Bachelors Degree preferred

contact center support operations experience

experience designing and optimizing IVR call flows. Prompt scripting

experience working with IVR, CRM, and quality monitoring solutions

Teamwork & collaboration skills to work across organizations

Problem solving skills to develop quick yet sound solutions to resolve complex issues

Demonstrate self-direction, self-motivation, self-initiative, and work autonomously

Experience writing process documentation

Experience with Microsoft Visio

Excellent written and oral communication skills.

Strong documentation skills: Visio, Confluence, SharePoint

Contact center experience

Vacancy expired!

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