Vacancy expired!
Please send resumes to Amanda Workman @
Responsibilities: Practice strong client service to help foster and enhance our relationships with our clients. Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure, which includes desktop, network, server and voice systems. Maintain current knowledge of relevant technology and researches industry best practices. Gain and maintain certifications in assigned area of expertise. Work with the end user to resolve service desk issues. Coordinate with Technology management to resolve systems related issues. Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. Act as point of contact on technical escalations from other team members Act as point of contact for customer related escalations Participate in client onboarding and offboarding With moderate guidance from other project members, create and maintain basic to moderately complex networks for the benefit of internal and external clients. Assist in the development of technical network and infrastructure design documents. Help with initial unit testing of all system changes with the goal of providing a stable production environment. Create knowledge articles related to issue resolution Help develop and maintain IT process and procedures Assist team members in developing scope documents and project estimates as needed. Communicate consistently and effectively with clients and business associates to build trust and create successful partnerships. Develop knowledge of internal and external clients' business and help provide options to resolve issues or proactively advance organization forward. Complete assigned tasks in a timely manner, track hours and communicate status to project manager. Track all documentation and communications through Carrier Access IT, LC.'s tools Help administer IT related tools (N-Central, IT Glue, ConnectWise, etc.) Understand the impact of projects on both business and technology infrastructure. Meets with junior technicians to provide guidance and coaching on a regular basis Reviews teams open tickets for quality and to identify areas of improvement. Helps implement and drive business policy Perform other tasks as needed and/or requested Desired Qualifications/Skills: Exceptional client service orientation. Moderate knowledge of network topologies and networking components including routers, switches, VPN Concentrators, and firewalls (hardware/software) 7+ years' experience supporting Office 365 Experience supporting various security products Preferably Cisco Umbrella, Cisco ISE, Cisco Endpoint Security Experience with SAN storage (3PAR, NetApp, Pure, EMC) Experience with implementing and supporting MFA (Preferably DUO) Competence in diverse technology skills, including desktop support, network/server/voice Infrastructure design/build/modification, Business application management and LAN/WAN administration. Excellent verbal and written communication skills. Ability to conduct and direct research into technical issues and products as required. Ability to present ideas in a business-friendly and user-friendly language. High level of self-motivation Keen attention to detail Knowledge of cloud technologies (AWS, Azure, VMware, etc.) Preferred: MCSA, MCSE, VCP, AWS or Azure certifications Proven analytical, strategic thinking and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Ability to thrive in a culture of growth, change and continuous learning. On-call availability Ability to travel Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-candidate-privacyThe Company will consider qualified applicants with arrest and conviction records Vacancy expired!
