Vacancy expired!
GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With nearly 17 million customers worldwide and over 75 million domain names under management, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit www.GoDaddy.com.
As part of our Care organization at GoDaddy, you'll work with some of the best professionals in the world to help our customers build a digital presence like no other. We will arm you with the knowledge to make informed decisions and potential adjustments to our products and services so they can continue meeting our customers' needs while transforming their businesses. We don't make dreams come true by playing it safe - every day we hustle to help small businesses shine!
Help customers build successful online ventures using the GoDaddy services. Advise customers on best practices and how to build a digital presence that will separate themselves from their competition.
Responsibilities:
Manage customer accounts through high level of consultation
Directly responsible for selling GoDaddy products and services
Become a GoDaddy product expert that helps advise customers what the best solution to their goals are
Answer questions and troubleshoot issues related to customers accounts, billing, and products
Meet daily and monthly revenue targets and other metrics related to adherence, and survey scores
Field inbound calls from new and existing customers while working within a non-scripted call flow
Requirements:
Accomplished experience selling and servicing technology products or services to small businesses and consumers is a strong plus
Consult, recommend and enable the right online product and service strategies to help customers with their business or personal needs
Knowledge of internet, social media and/or small business is highly preferred
Excellent spoken and written communication
Strong interpersonal skills to include proven rapport building and sales techniques
Ability to deliver stellar customer service while troubleshooting a technical support call
Meet or exceed expectations through a metrics driven performance standard. We want the best for you and for our customers
Because we're passionate about helping our customers make their own way, this role requires you to be physically present in the office to assist them; it also requires pre-defined breaks and lunch periods.
We're hiring for 2nd shift out of our Hiawatha office.
Use the URL's below to view the job posting.
Iowa
https://careers.godaddy.com/job/hiawatha/customer-consultation-and-care-representative/18045/7976292
Iowa Veteran and Spouse
https://careers.godaddy.com/job/hiawatha/customer-consultation-and-care-representative-u-s-military-veteran-and-veteran-spouse/18045/8233097
Vacancy expired!