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Description
Looking for a talented technical support individual! Will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop. Will perform all roles of a level 2/3 Help Desk support technician and must have experience supporting complex systems and/or custom hardware/softwareCandidate must be able to:-Handle difficult situations with clients and turn them into a win for the Help Desk team-Work trouble tickets from ticketing system-Manage the Help Desk email queue-Solve issues via desk side visits and through remote desktop-Answer how to questions and resolve issues related to applications, printers, connectivity-Image, setup and install new PC's-Work in a small call center environment-Maintain a positive outlook, be professional, and provide excellent customer service Requirements - Adeptness in Trouble Tickets- Basic Troubleshooting experience preferred- Strong familiarity with Hardware Troubleshooting- Demonstrated knowledge of Microsoft Office Application- MS Windows 10 experience- Hardware Troubleshooting experience required- Comprehensive knowledge of Provide Technical Support - This position requires a combination of superior customer service skills and technical aptitude - It is preferred for applicants to have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems- Ability to communicate verbally and in writing effectively throughout all levels of the company- 3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware- Possess qualifications to analyze complex business problems, propose effective solutions and understand and apply business vision and direction - If you have ITIL certification, you are strongly encouraged to apply- Ability to work independently with minimal oversight- Ability to multitask and communicate effectively with individuals of all backgrounds- Ability to recognize, evaluate, and resolve problems effectively- Experience in one or more programming or scripting language Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.Questions? Call your local office at All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).Vacancy expired!