Sr. Account Service Representative

Use your strengths as Sr. Account Service Rep at Wellmark!In this role, you’ll support renewal and retention activities under minimal supervision for one of our Agency Management teams. This includes researching, resolving, and providing prompt, courteous, and accurate responses to agents via phone, written correspondence, or email. You’ll serve as an advocate on behalf of Wellmark by providing education regarding products and services to our agents. Additionally, you’ll support the coordination and facilitation of agent meetings, as well as collaborate with business partners (Operations, Underwriting, etc.) to evaluate the needs and requests of our customers.Ideal candidates are team players who thrive on gaining a deep understanding of how benefits work, researching information, thinking critically to resolve questions, and achieving customer/client satisfaction in a dynamic work environment. Sr. Account Service Reps are masters of time management, prioritization, organization, and enjoy partnering with Agency Managers to support diverse blocks of business. The ability to proactively keep things running smoothly energizes you. You enjoy the art of presenting, providing an education to the intended audience and positioning Wellmark as a leader in the industry.