Vacancy expired!
Community Manager Position
Supervises: 1-5 employees, supervises entire on-site staff (i.e., Leasing Coordinator, Leasing Consultant(s), Maintenance and Groundskeepers, Housekeepers, etc.)
Company Location: Dubuque, IA (Manufactured Home Community)
Job Summary:
The Community Manager is fully accountable for all day to day property operations, overseeing and enhancing the value of the property. Provide support to staff to encourage team work and lead as an example in creating a harmonious environment. Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.). Must possess a positive attitude and the ability to be friendly and professional under all circumstances. Persons in this position must be able to:
Participate in training to comply with new or existing laws.
Must be available to work evenings and weekends as required.
Present self in a neat, clean and professional manner always throughout the workday and/or whenever present at the community.
Comply with policies and expectations as demonstrated in the Employee Handbook.
Job Responsibilities/ Essential Functions:
Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).
Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.
Generate necessary legal action, documents and process in accordance with State and Company guidelines.
Responsible for marketing available homes for rent or sale, and following Community marketing requirements.
Ensure sales/occupancy goals are met for the community; meet with prospects, show homes, complete leasing and finance paperwork.
Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
Ensure that A/P invoices are submitted to the corporate office for payment, handle petty cash and all funds.
Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
Confirm all leases and corresponding paperwork are completed and input to software System accurately and on a timely basis.
Ensure current resident files are properly maintained.
Ensure all administrative paperwork is accurate, complete and submitted in a timely manner.
Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).
Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.
Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).
Ensure distribution of all company or community-issued notices (i.e., severe weather, emergency, etc.).
Consistently implements polices of the community.
Consistently use successful techniques and company directives to screen, hire, orient and train new personnel.
Ensure efficiency of staff through ongoing training, instruction, counseling and leadership.
Plan weekly/daily office staff schedules and assignments.
Coordinate maintenance schedule and assignments with Maintenance Supervisor.
Administer action plans consistently, and on a timely basis with performance problems. Document appropriately, communicate situation to supervisor, Human Resources Director,
Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours.
Assure quality and quantity of market ready apartments/homes.
Ensure that homes and market ready apartments are walked daily and communicate any service-related needs to maintenance.
Ensure that all service requests are recorded and communicated appropriately to maintenance.
Education and Experience:
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
Experience in manufactured housing a plus
Position requires a minimum of 2 years on-site as a Leasing Consultant and/or Assistant Community Manager; will consider 3 years supervisory experience in a customer service-related field.
Achieve Fair Housing certification prior to interaction with prospects or residents.
Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications.
Knowledge of OSHA laws and regulations.
Must possess and maintain valid Driver’s License and employment is contingent upon a successful background screening.
Position Type/Expected Hours of Work
This is a full-time, exempt position. Standard work hours are Monday through Friday 8a.m. to 5 p.m. plus the first Saturday of each month.
Willing and able to work extended hours when necessary, including weekends and holidays.
Weekend hours may be assigned based on vacant inventory numbers.
Must be prepared to respond and participate in off-hour events and emergencies, as needed.
Special Requirements
Subject to a criminal background check prior to employment.
Vacancy expired!