Vacancy expired!
Description
Robert Half is partnering with a company who is seeking a Product Support Specialist to join their team of talented, diverse individuals who deliver learning experiences that matter. This is a contract to fulltime hire that is a 100% remote opportunity. Work schedules will be between 8am and 12am (midnight) Central Standard Time.Product Support Specialist duties:- Answer phone calls chats and other electronically delivered requests to the call center regarding company products.
- Process email requests and issues delivered to the call center
- Own and manage case including communication and resolution to customer using call ticketing system
- Research and escalate issues when necessary to Tier 2 support
- Responsible for handling all customer inquiries and questions that come into the support center
- Provide excellent customer service at all times
- Follow up to customer inquiries by taking specific action in a timely manner
- Troubleshoot software and system problems
- Exercise retention efforts when appropriate
- Work with confidential customer information
- Problem solve and provide guidance to help customers resolve issues
- Enter data from customers into various software programs
- Thrives as a team player in a fast-paced high-energy change-oriented environment
- Participates in additional training courses
- Perform other related duties and assignments as required and as assigned by supervisor or manager
- 2 years of job-related experience in a call center environment
- 2 year customer service experience
- Excellent verbal and written communication
- Possess analytical and problem solving skills
- Professional demeanor with the ability to maintain even temperament in high pressure situations
- Ability to organize prioritize workload and multi-task
- Detail oriented
- 2-3 years computer usage experience
- Technology Experience:
- Experience using call ticketing system ie. Salesforce.com or similar
- Experience using call center phone system ie. Avaya
- Software experience:
- Internet tools for Window or Mac such as Firefox Internet Explorer or Safari
- Outlook
- MS Office
- 2 years of job-related experience in a call center environment
- 2 year customer service experience
- Excellent verbal and written communication
- Possess analytical and problem solving skills
- Professional demeanor with the ability to maintain even temperament in high pressure situations
- Ability to organize prioritize workload and multi-task
- Detail oriented
- 2-3 years computer usage experience
- Technology Experience:
- Experience using call ticketing system ie. Salesforce.com or similar
- Experience using call center phone system ie. Avaya
- Software experience:
- Internet tools for Window or Mac such as Firefox Internet Explorer or Safari
- Outlook
- MS Office
Vacancy expired!