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Location: Eddyville, IA Salary: $17.00 USD Hourly - $20.00 USD Hourly Description: Our client is looking for Desktop Support Professionals ;
Job Title: Desktop supportLocation: Eddyville IA. 52553Duration: 6+ Months of contract with possible ExtensionsRequired Skills:• Typically requires technical school certification or the equivalent of 2-4 years of relevant experience• Maintain all required OEM Certifications as directed by Management• Knowledge of relevant software and hardware systems• Understanding of ITIL methodologies• A+ certification is desired• May require additional customer-specific certifications or training as requiredSkills:• Excellence in communication and customer-facing skills• Strong oral, written, and interpersonal skills• Ability to follow instructions and processes with minimal instruction• Ability to lift and or move various computer equipment up to 50 lbs.• Must own a basic repair kitResponsibilities:• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.• Provide support to client-identified VIPs• Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.• Perform Install/Move/Add or Change (IMAC) activities.• Perform all assigned desk-side support activities• Display outstanding technical and professional services skills at all times• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines• Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair• Understands and follows all documented service operations policies and procedures.• Other duties or certifications may be assigned to meet business needsContact: This job and many more are available through The Judge Group. Find us on the web atVacancy expired!