Job Details

ID #21745317
State Iowa
City Storycity
Job type Permanent
Salary USD TBD TBD
Source Robert Half
Showed 2021-10-27
Date 2021-10-26
Deadline 2021-12-24
Category Et cetera
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Help Desk Analyst II

Iowa, Storycity, 50248 Storycity USA

Vacancy expired!

Description

The technical support analyst will be providing level 1 to level 2 support to end clients. The majority of this role will be around phone support for the businesses applications and software. Not much hardware support is needed. 1-2 days out of the month will be required to travel to a client site for potential hands on fixing of items. No overnights

Target types of support experience include:

No ERP system support experience needed. This is proprietary and will train.

Basic networking and connectivity troubleshooting

Support within a Windows environment - currently on Windows 10 and will eventually be moving to 11

Support of Office 365

Must be able to accurately document processes and multi-task

This job will be using phone support, email responses, quick chats through slack and MS Teams

Utilize Atlassian tickets within confluence

Need great communication skills and personable to end users

Thorough and attention to detail

Requirements

- You will be among the top candidates for the job if you have ITIL certification

- Proven knowledge of Provide Technical Support

- Microsoft Windows experience preferred

- Command of Basic Network Troubleshooting

- Strong familiarity with Major ERP System

- Atlassian Jira experience highly desired

- Well-founded grasp of Technical Support

- Comprehensive knowledge of Microsoft Office 365

- Applicants with a combination of superior customer service skills and technical aptitude will be preferred

- A qualified candidate would be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

- Be able to prioritize workload and perform in a fast-paced and challenging environment

- You'll be a good fit for this position if you have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems

- Experience in one or more programming or scripting language

- Must be able to work independently with minimal supervision

- Excellent verbal and written communication skills

- Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

- 3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

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